Customer Service Human Resources
Resume:
-Resume-July ****.doc Helen L. Bryant M.A., M.Ed., CADAC
**** ******* ***** **** **** 2
Naples, Florida 34112 Little
Rock, Arkansas 72223
**************@*****.***
Education
Master of Adult Education Master
of Higher Education
University of Arkansas at Little Rock University
of AR at Little Rock
Little Rock, Arkansas
Little Rock, Arkansas
2008 2011
Experience
May 2008 to September 30, 2011 Internship
Central Arkansas Veteran's Healthcare System
Human Resources- New Employee Orientation
Fort Roots
North Little Rock, AR
Education Specialist/ Human Resources
The following are the guidelines for the Internship under
Dr. Steven Hughes, Ph.D.
. Implementation of current HR policies in assessing,
developing, implementing and evaluating new employee
orientation
. Rewriting schedule, reorganizing presentations
. Developing collaboration with HR employees and topic
presenters for New Employee Orientation
. Developed and assessed on-line knowledge of technology,
Power Point / video clips/ LMS
. On-line proof-reading of National Education components
of disciplines to be presented within Human Resources
guidelines
. Explored different teaching modalities and learning
styles to compensate diversity, is a global hiring
population
. Use of the "ADDIE Model" of Instructional Design-
Analyze, Design Development, Implementation and
Evaluation
. Developed evidence based research/database to track new
employee retention and service, using the Likert Scale
Model of assessment
. Reviewed and developed measurement tools and evaluation
instruments
. Implemented adult learning theories/ e.g.Gagne's Methods
Internship -Completed December, 2008
*** Employed under the SCEP program-I rewrote new employee orientation
/educational format Central Arkansas's Veteran's Healthcare System in
Little Rock, Arkansas. Reviewing, rewriting, and editing on-line modules
for e-learning, CEU's, and completing CAVHS
Accomplishments while at CAVHS, working as a student under the SCEP Program
with Dr. Steven Hughes, PhD.
Directed and scripted a video production of appropriate training methods
for trainers in conjunction with a program for the University of AR at
Little Rock's Adult Education Program. This program is used for teaching
Graduate level students in Adult Education, Program Planning by introducing
Interactive Learning Models represented in the textbook written by Dr.
Rosemary Caffarella, Ph.D.
Conducted training modules for new employees at Central Arkansas Veterans
Healthcare Systems, in education and Veteran's issues during new employee
orientation.
Trained and taught Supervisors in adult education techniques and
interventions, to include presentations of mandatory training for new
employees, in Environment of Care, Ethics, Infection Control, Equal
Employment Opportunity, Safety, Benefits, Information Security and Patient
Relations/ Customer Service and Education.
Directed new employee orientation every two weeks, for new employees at the
North Little Rock and Little Rock VA campuses. Organized presenters,
scheduling and rescheduling presentations with Service Chiefs. Documented
evaluation results from survey questions, recording qualitative results and
information. Organized data applicable for assessments, qualifying training
methods
Authored a 200 page resource manual for orientation, so employees have
access to annual reviews on mandates, policies, and procedures of the
Federal Government. This was conducive to HR policies
University of Arkansas at Little Rock Internship agreement with VA-
Over 20 hours of video recording of a presentation explaining the
"Interactive Learning Model" by Dr. Rosemary Caffarella. This presentation
is still used at UALR Graduate School for Adult Education in the Program
Planning courses.
Dr. Steven Hughes, Supervisor
Workforce Development Coordinator
April 2007 to July 2012 PRN
Mental Health Technician/ Mental Health Para-professional
Bridgeway Behavioral Health Hospital
21 Bridgeway Road
Maumelle, AR 72114
. Customer service for patients with drug/alcohol dual
diagnosis
. Behavior modification/ observation / monitor vital signs
. Crisis Intervention Prevention/ CPR / Safety and First
Aid Certified
. Training on suicide prevention / intervention
. De-escalation, assertive and effective communication
skills
. Conducted alcohol/drug groups with both adolescents and
adults
. Modeled, by examples my amount of years in recovery and
shared how they too could overcome challenging life
situations in recovery
. Made suggestions for further referrals and assistance in
patients recovery
. Advocated for patients whenever I felt it was necessary
or correct
Supervisor- Joyce Hile RN
August 2002 to present
Chance Sobriety Ministries Inc.
12127 Gabriel Lane
North Little Rock, AR 72118
Counselor /Program Director
. Directed staff in daily operations of facility
. Counseled groups and individuals on alcohol/drug
education
. Developed counseling and assessment computer forms
. Screened potential clients
. Placed adults into continuing education programs
. Developed program planning and curriculum administration
. Reviewed charts
. Developed Master Treatment Plans
. Supervise Staff of Four CIT's
. Assisted facility in acquiring BADAP License
. Conducted groups on educational aspects of 12 Step
recovery, self-esteem issues, triggers, peer groups,
gateway drugs, DUI issues, bio/psycho/social aspects of
chemical dependency and anger management.
Thorough working knowledge of 12 Core Functions
objectives and treatment concepts; knowledge of rules and
regulations pertaining to the care and treatment of the mentally
ill and/or individuals with substance abuse problems.
Stacie Mullins
Andy Milam -(CIT)
Pinnacle Pointe Behavioral Health Hospital
Little Rock, AR
Drug/Alcohol Counselor
Currently counseling "tweens"and teens at an award winning Youth behavioral
health hospital.
* Counseling dual diagnosis teenagers addressing anger management,
spirituality, sexual
acting-bio-psycho, social addiction to drugs,
* Address peers and family interactions and issues, issues with
courts, and 12 Step
Introduction and meditation
* Documentation of individual and group progress note
* Additions to MTP regarding substance abuse/dependence/related to
DSM V
* Use of technology to present timely video's and DVD's regarding
use of drugs and alcohol
* Clinical staffing of clients with treatment team
* Relate to a wide diversity of co-workers, clientele, and community
agencies and
cooperating with Therapists
Supervisor: Dr. Boeke
Webster University -2009 to Present-
Instructing Graduate class in HR Development Assessment and Research
Methods and Graduate Human Resource Training and Development
. Implement curriculum
. Present interactive learning modules using real-world businesses to
research documentation
. Review and assess Mid-term and Final assessments
. Use Blackboard accessibility to enhance communication and unify
discussions
. Assist students in using correct formats for research papers in APA
style
. Use Webster "Connections" eLearning for on-line grading records
. Keep open communication with all students both in and out of the
classroom
. Accommodate students for success in the Human Resource career
. Demonstrate concrete examples of the use of research and assessment in
the Human Resource field
. Utilize program coordination of all learning styles, eLearning,
university and other partnership programs, including training of new
employees at the VA
. Demonstrate excellent organizational skills, data management, and
needs assessments
. Organize "mock" focus groups, interviews and case studies, including
customized or
. Schedule HR leaders within the community, to act as assigned Mentors
to develop role models in business specific programs.
Supervisor: Mr. Jim Wagner 501-***-****
(Additional employment assisting in development of educational skills-)
August 2000 to July 2002
Step Up Support Center
Southwest Little Rock
Program Director/ Mentoring Director/Grant Writer/
Contributing
Qualitative Surveys of homeless, to UALR for
publication in census
Research
Wrote HUD Grant and City of Little Rock Grant
Licenses/Certifications
Certified Substance Abuse Counselor/AR, 2005,
#1270Expires Dec.2014
International ICRC Substance Abuse Certification
Certified Mental Health Para-professional
Licensed Teacher in Adult Education-State of AR-
#229-Expires 2014
Certified Instructional Design Specialist-ADDIE
Model
Computer Skills- Finished two Graduate Instructional Technology courses to
include web design, html, newsletter designs Microsoft Office Suite/ Movie
Maker/Technology proficient in Dreamweaver and Web page design/ e- Learning
Modules/Excel
**Awarded Mentoring Director of the Year 2001, as a Director of a nonprofit
afterschool program for at risk youth. Organized all youth services
programs, such as, mentoring, parenting, field trips, individual
counseling, group therapy, Gang intervention, and Twelve Step Groups.
Award given by Governor Mike Huckabee
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