Operations Professional
Resume:
WILLIAM A TURNER IV
**** ******* *** • Round Rock, TX 78664
Tel: 512-***-**** • Cell: 512-***-**** • ***********@*****.***
STAFFING MANAGEMENT PROFESSIONAL
Multifaceted staffing career with 10-year track record of innovation and success
Accomplished recruiting professional with expertise directing department functions, providing overall increase in department performance. Experienced in all aspects of operations and office management.
CORE COMPETENCIES:
• Recruiting • Sales
• Operations Management
• Technology Support • Training
• Compliance
PROFESSIONAL EXPERIENCE
HT STAFFING – Austin, TX 12/2006 - 2/2009
Operations Director
Directed company operations for fast growing staffing firm located in Houston, Beaumont and Austin that focused on providing the manpower required for support of client business objectives. Handled all aspects related to business operations to include, but not limited to, staffing, accounting, sales, training, vendor relations, quality control and facilities management.
Key Projects and Achievements:
Managed a team of individuals tasked with rebuilding offices after hurricane Rita did considerable damage to the offices. We were able to stay on budget, in scope and met the timelines set forth by my management team.
Managed company computer assets cutting expenses by 70% saving $10K annually on technical services in company money.
HT STAFFING – Austin, TX 1/2005 - 11/2006
On-Site Program Manager
Led one project to build new on-site program for industry leader in computer reclamation and led a second project to supervise on-site manager for 3PL and JIT logistics client with multiple work sites. Some of the tasks that I performed on both projects were to supervise on-site staff including monitoring extension or completion of assignments, addressing problems or concerns of temporary associates; coaching, counseling, and taking corrective action of on-site staff and temporary associates.
Key Projects and Achievements:
Maintained a turnover rate of less than 18% (computer reclamation) 10% (3PL & JIT)
Maintained a tardy rate of less than 7% (computer reclamation) 5% (3PL & JIT)
Maintained absentee rate of less than 2 (computer reclamation) 4 (3PL & JIT)
Maintained 100% fill rate for all orders on both projects
Maintained 99% on time fill rate on both projects
STAFFMARK – Austin, TX 8/2002 – 1/2005
On-Site Manager
Built on-site program for industry leading 3PL and JIT logistics client with multiple work sites. Supervise on-site staff including monitoring extension or completion of assignments, addressing problems or concerns of temporary associates, coaching, counseling, and taking corrective action of on-site staff and temporary associates.
Key Projects and Achievements:
Maintained a turnover rate of less than 10%
Maintained a tardy rate of less than 5%
Maintained absentee rate of less than 4%
Maintained 100% fill rate for all orders
Maintained 99% on time fill rate
Received APL Logistics Star of Qtr award in April 2005
VOLT SERVICES GROUP – Austin, TX 2/2002 – 8/2002
Recruiter
Provided management staffing solutions for clients in the Manufacturing industry. Responsible for creative and progressive recruiting methods in searching and identifying viable candidates to fill Distribution, Logistics, Transportation management, administrative and light industrial positions.
MANAGEMENT RECRUITERS INTERNATIONAL – Austin, TX 1/2001 – 1/2002
Account Executive
Responsible for creative and progressive recruiting methods in searching and identifying viable candidates to fill Distribution, Logistics, and Transportation management positions.
INFOEDGE TECHNOLOGY INC. – Austin, TX 1/2000 – 12/2000
Head Recruiter
Responsible for identifying viable candidates to fill technical, legal and management positions for a variety of skill levels and skill sets. Used creative and progressive recruiting methods, source searching including: Internet, employee referral, and networking to place employees. Some of my tasks included, but were not limited to, on-line recruiting, sourcing, interviewing candidates, writing offer letters and conducting salary negotiations with prospective employees.
US MARINE CORPS 6/1979 – 6/1999
Gunnery Sergeant (Retired)
During my 30 year career in the Marines did many jobs and tasks, some of while I still use in my career today. Some of these tasks were recruiting, mechanic, legal clerk, materials management and production control. Spent most of my time while in the Marines doing career management and recruiting.
Key Achievement:
Received Navy Achievement Medal for Outstanding Performance and Duties as a Prior Service Recruiter in 1993, 1994 & 1995
Received Certificate of Commendation for Outstanding Performance and Duties as a Prior Service Recruiter in 1990, 1993 & 1995
TECHNICAL PROFICIENCIES
Platforms: Windows 2000/XP/Vista
Microsoft Software: Word, Excel, PowerPoint, Outlook
Networking:
Specialized Software: TCP/IP, Hubs, Switches, Remote Access, LAN, WAN, VPN
Ultra staff, Bullhorn
Professional Development
Learning International Professional Selling Skills II/III/IV/CORE ~ Pacific Bell Telemarketing Sales Techniques ~ Professional Speaking Skills ~ United States Marine Corps Staff NCO Academy (personnel Leadership and team building) ~ United States Marine Corps Advance Staff NCO Academy (personnel leadership and management)
EDUCATION AND CREDENTIALS
Irvine Adult Education
Irvine, CA
US Marine Corp
USA
References
Toby Ritchie
APL
General Manager
Mike Oznick
APL
General Manager
Mark Turpin
HT Staffing
Owner
Jim Gilliam
HT Staffing Owner
March 9, 2009
To Whom it May Concern
RE: Recommendation for Bill Turner
To Whom it May Concern:
Bill Turner was employed by HT Staffing from 01/17/2005 – 03/06/2009. During his tenure at HT Staffing Mr. Turner was promoted twice. His final position at HT Staffing was Operations Director.
My experience with Mr. Turner has been positive. He has a great attitude towards others and the tasks at hand while at work. Mr. Turner is good at organization and attention to detail. The job duties performed for HT Staffing in his last role were various. They included comprehensive payroll for several branches, monthly operations audit for several branches, development of processes and procedures manuals, various customers service activities, certain technical support activities and more. Mr. Turner has a great work ethic, is punctual and works well with others.
Based on the experiences and relationship that I had with Bill Turner, I highly recommend his employ. If you would like to discuss Mr. Turner’s role with HT Staffing and specifically my recommendation please call me.
Sincerely,
Mark Turpin
Chief Operations Officer
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