Customer Service Manager

JACQUELINE COWLIN

*** * **** **

SYLACAUGA, AL **150

Cell :256-***-****

Email: *********@*****.***

Customer Service

Objective

A Customer Service position in a business environment with advancement due to knowledge and experience whether supervised or unsupervised, and to grow with a company that will enable me to use my strong organizational skills, educational background and ability to work well with people.

Education

Virginia College, Birmingham, AL

Masters in Business Management, March 2010

Achievements:

• Phi Beta Lambda, Reporter, 2005

• Dean’s List, 4 years

Work Experience

4/ 2006 to present Staples Birmingham, AL

Customer Service Lead/Cashier

Achievements:

• Received the Employee of the Month Award (May 2006, June 2007, April 2008, December 2009)

• Received the I Have Noticed Award

• Self motivated in crossing training

Responsibilities:

• Greet and direct customers to the product

• Answer multiple phone lines

• Organize sell tags and paperwork on ship orders

• Handle enormous customer complaints

• Train over 10 new employees

• Ensure a positive shopping experience

• Make and sign off on deposits

• Handle Cash office

• Open and Close store

• Override price changes

• Upgrade plans, add attachments

10/ 2005 to 12/2005 Budget Inn Motel Talladega, AL

Desk Clerk

Responsibilities:

• Checked in and out customer

• Made Reservations and assign rooms

• Took care of enormous customers complaints

• Ensured a positive stay experience

7/2000 to 10/2005 Quarles Theater Sylacauga, AL

Concession Clerk/Assistant Manager

Achievements:

• Promoted to assistant manger

Responsibilities:

• Made schedules

• Made deposits and payroll

• Maintained order in theaters

• Oversaw employees work details

• Ensured a positive movie experience

Reference: Upon Request

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