Customer Service High School

Nicole Adams

***** ****** **, #*** *******, Texas 77089 713-***-**** ******.********@*****.***

Motivated, personable business professional. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of calm under pressure. Detailed orientated, extremely organized and great ability to multitask. Thrives in deadline-driven environments. Excellent team player.

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Reports & Spreadsheets Complaint Handling Data Entry

Written Correspondence Scheduling Insurance Billing Cash handling

Marketing & Sales Skills: Product Promotion & Recommendation Stocking & Display

Computer Skills: Windows & Mac OS Microsoft Office Suites 10-Key

EDUCATION

BAYLOR UNIVERSITY (Waco, Texas) August 2009 to July 2011

Completion of Pre-Nursing Requirements

CYPRESS WOODS HIGH SCHOOL

Diploma receive June 2009

PROFESSIONAL EXPERIENCE

Unit Assistant December 2011 to Present

St. Joseph Medical Center Houston, Texas 713-***-****

Provides administrative support for Telemetry/Med/Surg unit

-Inputs physician orders, schedules tests and therapies for patients

-Assembles and maintains patients’ charts

-Processes admissions, transfers and discharges

-Assist with staffing

-Demonstrates proficiencies in telephone and front-desk reception within a high-volume environment

N.I.C.U. Health Unit Coordinator January 2011 to July 2011

Scott & White Memorial Hospital Temple, Texas 254-***-****

Performed clerical duties necessary to support patient care activities. Acted as a liaison for the unit

-Initiates, assembles and maintains patient charts

-Filed and transcribed physician orders, tests, medications, procedures and appointments

-Coordinated air and ground transpiration for transport team and critical patients

-Processed admissions, transfers and discharges.

-Answered multi-line phone system

-Maintained par levels of supplies, forms and patient care equipment; Transports patient care items

-Cross-trained on Pediatric unit and on Pediatric I.C.U.

Teller January 2010 to May 2010

JPMorgan Chase Bank Waco, Texas 254-***-****

Provided excellent customer service while accurately handling financial transactions

-Executing Policy & Procedures and security procedures

-Assisting with opening and closing of branch

-Currency exchange; preparing coin orders; processing larger transactions for commercial clients

- Working in motor bank, cash vault and teller line

Barista November 2010 to October 2010

Starbucks Coffee Company Cypress, Texas 281-***-****

Duties included providing excellent customer service in a fast paced environment

-Promoting products

-Food and drink preparation

-Cashiering, display and stocking

-Heavy multi-tasking

-Assisting with store opening and closing

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