Sales Customer Service

TRACY S. LEE

***** ***** *** ****** ***** • Fresno, CA 93730 • 559-***-**** • ********@*****.***

PROFILE OF QUALIFICATIONS

STRATEGIC ANALYSIS / PLANNING

HIGH-VOLUME SALES / MARKETING

CLIENT / ACCOUNT MANAGEMENT

QUOTA DRIVEN ENVIRONMENT NEW BUSINESS GROWTH

PRODUCT PRESENTATIONS

CONTRACT NEGOTIATIONS CLIENT CONSULTATIONS

B2B / B2CUSTOMER SALES

COLD CALLING / PROSPECTING

PROFESSIONAL AWARDS & RECOGNITION

Top 5% Roofing Contractor in Central Valley

Top 10% Sales for GAF and Certainteed Roofing Products

ABC Supply, INC – President’s Club. Must exceed sales by 5% from prior year:

• Australia- 2005 exceeded prior years’ sales by 10%

• Hawaii- 2006- exceed prior years’ sales by 14%

• Grand Cayman-2007- exceed prior years’ sales by 16%

• St Thomas- 2008 exceed prior years’ sales by 16%

• Caribbean Cruise- 2009 exceeded prior years’ sales by 12%

• 2010- no trip offered (recession).

• Puerta Vallarta- 2011 exceed prior years’ sales by 8%

• Hawaii-2012- exceeded prior years’ sales by 8%

PROFESSIONAL SYNOPSIS

Sales / Contract Negotiations / Business Management

• Strategically steered sales / marketing, exceeded monthly sales quota, estimating, job costing, and change orders, as well as RFIs and RPSs for two large-scale roofing and construction companies, including managing bid submittals and contracts and preparing various liens.

• Recognized for excellence in business growth via $1 million in sales after first year and maintenance of $3.2 million in sales.

• Exhibited strong communication skills toward delivering resourceful presentations to market company and build business.

• Prepared contracts and negotiated revisions, changes, and additions to agreements with clients, suppliers, and contractors.

• Applied strong leadership talents toward directing multiple company operations, including creating targeted sales / marketing strategies, managing budgets to fund business, maximizing investments, and increasing overall productivity.

• Drove operations success by recruiting, training, mentoring, and managing a top-performing team of up to 50 employees, including actively liaising among realtors, escrow officers, and clientele instrumental in optimizing business efficiency.

• Contributed solid analytical abilities toward handling financial accounting (e.g. payroll, AR / AP, activity reports).

Healthcare Support / Lab Assistance

• Ensured seamless technical processes by setting up positive blood cultures; processing and setting up mycobacterium cultures; handling all gram staining, processing and setting up O&P cultures; and reading Chlamydia and Gonorrhea screenings.

• Set up and read rapid strep throat screenings; handled incoming specimens, surgery, and ER stats; and delivered test results.

• Expertly prepared CBC slides and processed all CBCs, along with coordinating and reading all rapid strep throat screenings.

PROFESSIONAL EXPERIENCE

President / Vice President / Owner, ALLSTATE ROOFING SPECIALISTS, INC. 2001 – PRESENT

Manager / Owner, AMERICAN ROOFING & CONSTRUCTION 1993 – 2001

Lab Assistant II / Technician, ST. AGNES HOSPITAL 1993 – 1995

Lab Technician, NATIONAL HEALTH LABORATORIES 1991– 1993

EDUCATION, PROFESSIONAL DEVELOPMENT & AFFILIATIONS

Master of Business Administration (In Progress) UNIVERSITY OF PHOENIX

Bachelor of Science in Management UNIVERSITY OF PHOENIX

National Pharmaceutical Representative Certification • Payroll Professional & Management Certification

California Licensed Contractor • Customer Service Certification • Lab Technician Certification • Phlebotomist Certification

National Women in Construction • Fresno Women’s Chamber of Commerce

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