Bilingual Sales Operations Manager

R. Ramirez

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Summary

Hands-on, multi-faceted, bilingual Manager, driven to achieving and surpassing set targets in a collective team effort. Contributing vast experience in multilevel consultative sales, which encompass product exports, and maximizing local market potential through the tailored application of the entire marketing mix. Emphasis in operations, logistics and troubleshooting, while actively involved in procurement, planning and forecasting.

Experience

Operations Manager (April 2007~ July 2008)

NES, Inc- Roswell, GA

• Project Management of diverse Commercial building remodels and PPR (paint, powder and re-brand) programs in Northeast US totaling $7MM.

• Lead and refine pilot programs, including manpower staffing, mentoring and training.

• Fleet requirements and material requirements, including procurement of materials. Define optimal inventory levels.

• Sub-contractor evaluation, monitor/ supervision and award of $1MM in contracts. Audit and approve billing.

• Bid development and negotiations/ compliance of Sub Contractors as per Company and Client guidelines.

• Reporting and administrative tasks as required

Independent Contractor

(Dec. 2005~ April 2007)

Self-Employed

• Providing temporary/contract services to a limited Clientele while actively seeking full time employment.

Branch Manager, Kennesaw (Jan. 2005~ Dec. 2005) Georgia Floors, Kennesaw, GA

• Managed and administered support and operational resources for a high volume new residential flooring company, with annual sales of $75~100MM

• In charge of physical facilities and Company assets in addition to administration of sub-contractor base providing installation services to Developers and Builders.

• Monitored daily operations, established/ reviewed SOP for greater efficiency. Forecasted and synchronized resources and materials for timely completion of schedule as planned. Attained and surpassed scheduled capacities by110%, maintaining level of service and quality as per scopes.

• Evaluated, trained and mentored team members for immediate and future advancement opportunities.

• Working knowledge of all functional areas of the Flooring business, including after sales service.

Process Manager Trainer, K-C Professional (Industrial/ Institutional sector)

RUMBA Project (October1999~ March 2004) Kimberly-Clark Corporation- Latin America Operations, Roswell, GA

• Transferred from K-C PR to K-C Corporation for assignment as KCP Process SME (subject matter expert), Process Manager and eventually as Trainer in RUMBA. Project which encompassed a business re-engineering and implementation of SAP platform regionally.

• Responsible for validation of the configuration affecting the KCP business within SAP platform and the various business processes.

• Served as liaison between five process teams, project management and business leadership. Periodic report to project management and extensive travel within the region delivering capability program.

• Delivered presentations to end-users and local business leadership pertaining to RUMBA project and its impact on business.

Sales Manager, LCM- Away from Home Division (November 1998- January2000) Kimberly-Clark Puerto Rico, Inc., San Juan, P.R.

• Responsible for the sales and marketing of institutional/industrial products in the Caribbean/ Atlantic region and Puerto Rico domestic, which represented a $6MM contribution to gross sales and highest ROI.

• Managed a team of two sales advisors and two sales coordinators.

• Responsible for division P & L, budget and forecasting per distributor, per island.

• Formulated product strategies and positioning, procurement, recommendation of new products.

• Outlined and monitored career path of subordinates. Daily support and direction to sales team.

• Prepared and presented division business plan to local leadership and corporate offices. Participated in regional meetings with peers to develop new tools, network and share opportunities.

Sales Representative, Local Capability Manager- Away from Home Division (June 1997~ November 1998)

• Contributed to the Company objectives by effectively supporting local and Caribbean distributors in developing the AFH business to the maximum potential, double digit growth over previous year.

• Managed assigned distribution accounts and assisted in selling and marketing of AFH products to the industrial, institutional, health-care and lodging sectors through distributor’s sales personnel.

• Performed presentations to distributors and end-user decision-makers, including demonstrations and KCPR products on site tests.

• Maintained optimal communication between distributors and Company.

Sales Manager- Caribbean Division (1992~ February 1997) Sony Puerto Rico, Inc., San Juan, P.R.

• Directly responsible for the selection, procurement and strategies of product line up to be marketed in the region.

• Prepared budget planning and presentation. Purchase plan preparation/ negotiation with key accounts.

• Direct sales responsibility for key accounts (65% of total business of approximately $18MM) maintained an aging at levels well below Company standard.

• Designed and delivered product seminars/workshops for DSR’s and quarterly business review meetings with key dealers.

• Assisted and supported dealers in all areas of marketing mix. Vast experience in POP and in-store display and layout. Strong promotion background, including creative conceptualization, planning/ logistics, execution and evaluation areas.

• Developed new business and capitalized opportunities in marketplace.

• Promoted and maintained proactive attitude among all of our dealers.

• Recommended areas of opportunity and strategies. Recruited, evaluated, trained and supervised all in-store demonstrators/ promoters directly.

Twice promoted from Dealer Support Coordinator to Marketing Services Group Manager and later to Caribbean Division Sales Manager.

Other

Sales and Marketing Consultant (1991-1992)

Robert Robinson, AIA – San Juan, Puerto Rico 00936

Responsible for the sales and marketing of modular furniture systems, primarily American Seating brand for Office, Industrial/Manufacturing, Healthcare and Government/Professional entities. Was involved, totally or in part, with the fact finding initial visit, recommendation and proposal, including space analysis (bubble drawings), rough draft for discussion with Client, to the install and quality assurance. Also did the detailed billing and collections of my accounts. Met with end users, Architect (during the specification phase) and with decision-makers to propose our alternative and the value added service and support of our products and services.

This was a contract position and I phased out upon full time employment opportunity with Sony Puerto Rico.

Trade Show/ Convention Division Manager (1983~1991)

Caribbean Exhibits, Inc. - San Juan, P.R. 00914-6806

Responsible for Administration and Operations of Division accounting to 65% total Company revenue. In charge of Company premises, fleet and resources. Responsible for recruiting, training and evaluation of Division personnel. Directly supervised office staff of 6, indirectly over 35 displaymen, carpenters, electricians and contract personnel. Daily logistics and weekly advance planning and scheduling. Purchasing, Project Estimates (P&L) and Division Operational Budget responsibilities. Support three branch offices island wide. Co-author of Company policies/ regulations manual for entire Company personnel.

Participate and advise in the entire process of planning/ development of Special Events, Conventions, Trade Shows regarding the related products/ services, such as Audio Visual and Custom Display available. Develop and maintain a profitable Client portfolio through pro-active efforts while maintaining aging at acceptable level.

Promoted from Convention Coordinator to Sales Executive, later to Sales Manager and eventually to Division Manager.

Education

Inter-American University, Hato Rey & Ft. Buchanan Campus- Puerto Rico. Major in Economics, Minor in Management. Four years of course study completed. GPA 3.1

Professional Selling Skills III (consultative sales methodology) Graduate and Instructor (LCM).

Skills

Fluent in Spanish language. Proficient in the use of PC and Microsoft Suite. Experience in Shipping/ Customs/ Drayage. Some engineering/architectural experience. Strong Sales Promotion, Special Event and Advertising hands-on experience. Working knowledge of business information management platforms (DMAS, BPCS, SAP, RFMS).

References provided upon request.

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