Project Manager Customer Service

KIM FRY

** ******** ******

Epping, NH ***** Home: 603-***-****

Email: n2qr97@r.postjobfree.com Cell: 603-***-****

SUMMARY:

• Senior Manufacturing Financial Implementation Consultant with over 15 years’ hands-on implementation experience.

• Wide range of experience developing and delivering a variety of software education classes and course materials.

• Extensive knowledge and experience with implementation life cycle methodology.

• Strong customer service orientation with keen ability to consult within all levels of an organization and produce significant results.

• Superior presentation, interpersonal and communication skills.

• Ability to learn and adapt quickly to new technologies, as well as changing business environments.

• Extensive domestic and international travel experience.

PROFESSIONAL EXPERIENCE

AMERICAN SUPERCONDUCTOR, Devens, MA Aug 2009 – May 2011

AMSC offers an array of proprietary technologies and solutions spanning the electric power infrastructure – from generation to delivery to end use.

Global IT Business Analyst FICO: Responsible for supporting the Global Accounting and Finance Team.

• BTI (Business Transformation Initiative) Team member implementing Oracle R12 E-Business Suite using OBA Implementation Methodology.

• Oracle Financial E-Business suite experience: GL, AP, AR, Fixed Assets, Intercompany, and Consolidations.

• Worked in partnership with the business process owners, super-users, and end users to ensure full adoption, effective usage, effective deployment, and compliance.

• Supported the Finance user community by providing research, analysis and problem resolution to team members.

• Supported legacy systems (Exact Globe and Macola ES) during the transition to Oracle.

CODA FINANCIALS, INC., Manchester, NH Nov 2008 – April 2009

CODA provides award-winning Financial Management software and services that help organizations streamline and automate their finance processes (from accounting and procurement to reporting and analysis).

Application Consultant: Responsible for post-sales implementation consulting throughout North America.

• Partner with customers to conduct business process reviews to identify financial transactions and reporting requirements.

• Participate in the design, development and implementation of the required application(s).

• Design prototypes for testing; assist with loading of data, train end users, and assist with go-live.

VISIBILITY CORPORATION, Andover, MA April 2007 – Oct 2008

Visibility is a leading developer and supplier of business software solutions designed for the unique needs of project-based, engineer-to-order and to-order manufactures.

Senior Project Manager/Consultant: Project Manager for new and conversion implementations for mid and small sized businesses. Responsibilities include:

• Managing all facets of multiple VISIBILITY.net Software Implementation Projects, from start through completion, while ensuring complete client satisfaction. This includes planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives associated with implementing .net or conversion to .net.

• Conducting Business Process Assessments with existing Visibility V6 customers. This includes coaching and facilitating best practices, as well as identifying .net solutions for future conversion projects.

• Providing Business Process Mapping for clients needing to define and document business processes in accordance with VISIBILITY.net Software solution.

• Conducting web-based educational sessions with a primary focus on financials, logistics, and security.

EXACT SOFTWARE, Columbus, OH July 2002 – April 2007

Exact is a leading manufacture of software solutions for accounting, human resources management (HRM), customer relationship management (CRM), e-business and enterprise resource planning (ERP). (Exact Globe Enterprise 2003 utilizes Microsoft SQL version 2000.)

Senior Project Manager/Consultant: Responsible for management of existing accounts and new account implementations, with primary focus on the accounting and distribution modules.

• Project lead on the PACES Program (Partner Assisted Conversion to Macola ES).

• Globe Enterprise 2003 North American Roll-Out Team Member.

• Mentor for new hires in the Education Department.

• Provided pre-sales consulting support, as required.

• Certified in Macola ES and Globe Enterprise 2003 Financial/Logistics.

• Chosen as a frequent speaker/participant at North American Engage User and Business Partner Conferences.

VISaer INC., Wilmington, MA July 2001 – Nov 2001

VISaer is a fully integrated, enterprise-wide solution for the “service-to-order” needs of in-house aircraft maintenance and engineering divisions, as well as aerospace MRO organizations.

Senior Implementation Financial Consultant: Responsible for senior level post-sales financial implementation consulting, both domestically and internationally. Provided senior level pre-sales consulting support, as required.

FRONTSTEP INC. / formally Symix Systems Inc., Columbus, OH Nov 1999 – Apr 2001

Frontstep Inc. and its subsidiaries develop and market software and services that enable companies worldwide to quickly identify and deploy e-business opportunities, and build the supporting business and technology infrastructure. (Software was a Progress Database running under Unix and NT.)

Senior SyteLine Consultant (Northeast Professional Services Team Member): Responsible for senior level post-sales financial implementation consulting throughout the Northeast Region.

• Lead Consultant for SyteLine post-sales and conversion implementations; manage projects to ensure quality, schedule, and resource allocation.

• Utilized “FOCUS methodology” to assist customers throughout their implementation in finding the best way to use SYMIX to solve their business issues.

• Provided financial and operational training classes to project team members and end-users.

VISIBILITY INC., Wilmington, MA Jan 1996 – Oct 1999

Visibility Inc. is an industry leader providing ERP solutions in the development, installation, implementation and support of engineering-focused manufacturing and aerospace companies throughout the world.(Software was an Oracle Database running under Unix and NT.)

Senior Implementation Consultant: Responsible for senior level post-sales implementation consulting throughout North America.

• Provided expert level post-sales implementation consulting to Visibility customers through the United States and Canada. (Financials & Project Accounting, Multi-Site and Multi-Currencies.)

• Performed functional readiness reviews to evaluate documented business procedures, system configuration, training of staff, which enabled the next phase within the implementation cycle.

• Facilitated functional and integrated pilot testing, evaluated customer business processes, and provided feedback and guidance for process improvement.

• Provided month-end and go-live support to ensure continued success within all phases of the implementation cycle.

• Authored weekly customer reports, which provided advice and guidance to management by documenting progress and accomplishments of the implementation, process improvement procedures, resolution of critical issues, etc.

• Responsible for developing and delivering all financial module training for both management and staff level audiences.

• Recognized as Key Contributor on the Babcock & Wilcox ESP Enterprise System Project (Award received 12/98).

FISONS INSTRUMENTS / LABSYSTEMS, Beverly, MA Jan 1992 – Jan 1996

LabSystems specializes in the development, implementation and support of Laboratory Information Management Systems (LIMS), Chromatography Data Systems and instrument integration.

Customer Education Consultant: Responsible for providing on-site and classroom training for Fortune 500 pharmaceutical, environmental and industrial customers across the United States.

• Responsible for training needs assessment, course development, and delivery of complex, customized implementations.

• Key contributor in ISO9000 Quality Assurance Project.

• Internal Auditor for ISO9000 Quality Assurance Project.

SELF EMPLOYED Oct 1991 – Jan 1992

Senior Manufacturing Financial Applications Consultant: Provided consulting expertise to companies implementing complex manufacturing and financial applications systems.

PROFITKEY INTERNATIONAL, Salem, NH Oct 1986 – Oct 1991

ProfitKey International developed and marketed a Rapid Response Manufacturing Client/Server software package.

Application Engineer (Aug 1988 – Oct 1991): Responsible for successful implementation of ProfitKey manufacturing and financial application systems at customer sites across the Eastern Region of the United States and Canada.

Customer Service Technical Support Representative (Oct 1986 – Aug 1988): Responsible for responding to customer queries and resolving problems regarding application software, UNIX and XENIX operation systems, computer hardware and peripherals, as well as assisting customers with software upgrades, releases, and database issues.

EDUCATION:

HESSER BUSINESS COLLEGE

Degree: Associates in Computer Science (GPA: 3.85; President’s List)

UNIVERSITY OF NEW HAMPSHIRE

Certificate: Train the Trainer

BOSTON UNIVERSITY/Corporate Education Center

Attended Project Management Certification Courses

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