Administrative Assistant Manager

Phyllis Mandziara

**** *********

Troy, MI. *****

Home: 248-***-**** Mobile: 248-***-**** **********@*****.***

OBJECTIVE

To obtain a challenging position where I can utilize my vast knowledge, experience, excellent communication skills and leadership skills to their fullest potential. My desire is to be an asset to your company with my skills, enthusiasm and positive attitude.

EXPERIENCE WILLIAM BEAUMONT HOSPITAL 1997-Present

Administrative Assistant/Beaumont Hospice 2009-2011

• Provide administrative support to Field Nurses, Social Workers and Chaplains.

• Telephone correspondence with Doctors in setting up admissions for patient’s to transfer to Hospice patients.

• Schedule and assign Nurses, Social Workers and Chaplains schedules for patients.

• Prepare Power Point presentations and present them to families and staff for informational meetings.

• Meet with patients and families to give information on our Hospice Program informing them of the Hospice team they will have for each patient.

• Responsible for room set-up and assist in presentation of Team meetings with staff for each patient. The doctor, nurse, social worker and chaplain meet for Care Plan of patient and I input all notes on the computer of changes that are discussed.

• Use Excel to input all data for reports and surveys.

• Use Microsoft Office on a daily basis.

Beaumont Employee Health Plan 2005-2009

Corporate Human Resource-Benefit Member Representative

Responsible for providing benefit information to all Beaumont Employees as well as knowledge of Provider Networks and Health Plan requirements. Responsible for helping employees with their Benefits and resolving claims. Responsible to interact effectively and professionally with members and providers. Worked closely with Care Manager to provide Authorizations requested by physician offices seeking Authorizations for medical services on behalf of Beaumont Employees.

Accounts Receivable Specialist 2003-2005

Proactive interaction with insurance carriers, patients, and WBH ancillary departments. Submission and follow-up of electronic and

paper claims to third party payers, working rejection claims, and posting payments. Detailed knowledge of insurance programs, rules and regulations.

Bed Management-Emergency 1999-2003

Responsible for placement and paperwork of all Emergency patients, surgical patients, and direct admissions to an inpatient status. Made decisions where to place patients depending on their diagnosis.

Patient Registration-Emergency 1997-1999

Registration of incoming emergency patients.

Co-Owner of Abiding in the Vine Ministries 1996-2005

Teacher/Speaker

Customer Relations

Bookkeeping and Promotions

Developed and published a Prayer Journal

Estee Lauder Beauty Consultant 1996-1998

Performed makeovers and educational seminars for women.

HENRY FORD HOSPITAL

Insurance Clerk II - Patient Representative 1976-1986 Responsibilities include billing within the Medicare and Blue

Cross Billing Departments resolving difficult insurance claims.

EDUCATION ASSOCIATE DEGREE BUSINESS/LIBERAL ARTS

Oakland Community College

SKILLS Excel, Power Point, Microsoft Office, Novell GroupWise, Outlook, Word

.

VOLUNTEER WORK Stephen Minister certified to help people in crisis

Women’s Bible Study Teacher for15 years

Mission Work in South Africa

REFERENCES Rose Miszkowski 248-***-****

***********@********.***

Director

Nancy Scheuer 248-***-****

********@********.***

Supervisor

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