Customer Service Manager

Location:

Crossville, TN

Salary:

open

Posted:

October 10, 2010

Contact this candidate

Resume:

Windsor Primous

* ****** *****

Statesboro, Georgia

912-***-****-home

912-***-****- cell

**************@*****.***

WORK EXPERIENCE:

Crestwood Group 08-03-2009-present

Warner Robins, GA 32 hours per week

Case manager, internship supervision, group facilitator, 8 Core skill groups, Interviewer and screener, conduct assessment, treatment planning and discharge, anger management facilitator, and general clerical duties.

Department of Defense Education Activities 01-200*-**-****

Fort Stewart, GA 40 hours per week

Training Specialist: Instructed General Education to elementary students for the Department of Defense. Provide academic assessment and instruction with administration and parents correlations.

Houston, Candler, Evans, Bulloch County 01-2003-Present

Substitute Teacher: Teaching middle and high School Students

Board of Education, Claxton, Georgia

Mediated Decisions 05-2002-present

Statesboro, Georgia

Program Coordinator and Administrator: provided oversight for prevention skills management, mediations, facilitated anger management, conflict resolution trainer, life skills facilitator, and parenting skills trainer. Responsible for a 50K annual budget.

Evans County Family Connection 03-200*-**-****

Claxton, Georgia

Program Coordinator: Facilitated life skill, career planning, taught business skills, and college preparation.

Healthcare Principal Group, LLC 03-200*-*-****

Pooler, Georgia

Corporate Human Resource Manager: Staff development, implemented Human Resources Policies, recruitment, staffing, performed personnel training and new hire orientation.

SITEL Corporation 08-200*-**-****

Savannah, Georgia

Customer Service Agent: Verified accounts and activate. Provided superb customer service to clients.

Georgia Department of Correction 10-199*-**-**** 07-200*-**-****

Georgia Scientific Academic Media Support Facilitator: Teleconferenced educational programs and training to staff in both statewide and nationally. Provided academic instructions, conducted academic assessment, evaluations and re-evaluations for the institution.

Bibb County Department of family and 09-200*-**-****

Children Services

Social Servicer Case Manager: Administered case management for abuse children and families. Conducted risk assessment, reevaluation, case planning, and investigated incidence of alleged abuse. Home visitations with clients on caseload, number visit depending upon the risk level. Prepared case documentation, court petitions, enforced court order for child safety and protection. Petition the courts for case modification and guardianship. Supervised and schulde court ordered visitation with children’s family and guardians within restriction of court order and agency guidelines.

United States Department of Agriculture 06-198*-**-****

Minneapolis MN

Federal Food Inspector: Conducted ante-mortem and post mortem inspection on meat products. Supervised and trained staff, conducted facility inspection, both random and scheduled. Enforced federal, state, and private regulations accordance with the Meat and Poultry Act, and collaborated finding of investigative results with facility production violation, to staff, supervisors, middle and upper management.

Education:

Crestwood Group, Mr. James Vaughns, Clinical Supervisor enrolled student and internship in an Addiction Counseling Certification program 08-03-200*-*-****

Cappella University, Minneapolis, MN 06-07-2010

Addiction Counseling

Cambridge College

Cambridge Mass.

Major: Masters’ in School Guidance

02-2008

Mercer University School of Medicine

Macon GA

14 semester hour in Public Health

Mercer University

Macon Georgia,

BS in Human Services

BS in Criminal Justice

Communication Skills:

Substance abuse counseling, School Guidance Counseling, Transitional Counseling, Group Facilitation, Anger management facilitator (adolescent and adults), mediator, trainer, public speaker, workshop facilitator, and counseling.

Computer Skills:

IDS database, SPSS, Microsoft Word, Excel, Power Point, Quicken.