Project Manager Customer Service

Joel S. Ligondế

**** ******* **** ****, ********* Q6, Marietta, Ga. 30067

Tel: 917-***-**** Email: **********@*****.***

P R O F E S S I O N A L P R O F I L E

I am a friendly, loyal, and dedicated individual with an ambition to succeed in any environment. Knowledge and succession is my motivation. I work well independently and as a team player. I am seeking a challenging position that will allow me the opportunity to interact effectively with all levels of management and the ability to meet and exceed organizational and professional goals.

W O R K H I S T O R Y

2010 – Present The Home Depot SSC Atlanta Ga.

Project Manager

Execute merchandising requests from the Merchants, Master Trade Specialists, Pro Account Representatives, Pro Department Supervisors, Pro ASMs, Store Managers, Regional Pro Sales Managers and the Regional Merchandising Managers for all Stores for D26 plumbing. Execute merchandising strategies, and work to understand the key components. Take ownership of store issues and provide complete end-to-end issue resolution. Provide follow-up communications to the stores regarding the resolution of the request. Make decisions and manage all MTS requests for department.

Aug. 2008 Resolution Expeditor

Provided customer service via telephone, letters and e-mails. Resolved issues that fall within predetermined parameters and guidelines. Took ownership of the customer’s issues and provided complete end-to-end issue resolution.

June 2004 Hardware/Plumbing Manager (Key Carrier)

Responsible for verifying deposits, opening and closing walks; emergency situations; maintained department profitability; reset and cross merchandising; handling store level complaints, and keeping the number of associates on the floor depending on customer demand. Worked in the capacity of Specialty Supervisor for the Kitchen & Bath, and Tool Rental Department.

August 2000 to Home Depot Queens NY.

June 2004 Inventory Management Associate

Maintained accuracy of perpetual on-hand vendor review cycles; verified the suggested order quantities for management approval; requested of cycle orders as needed; worked the daily action list including any price changes. Worked in the capacity of Plumbing Specialist; Store Design Consultant/Kitchen; Sales Specialist-Paint Associate.

E D U C A T I O N

2005 - 2008 University of Phoenix Atlanta, Ga

Bachelor of Science in Business Administration

C O M P U T E R S K I L L S

Proficient in Microsoft Word, Excel, Outlook, SAP CRM, Blue Pumpkin, Tandem, Acorde, Ariba, Big Hammer, Insight HD, PowerPoint, and Access. Effective communication skills.

R E F E R E N C E S AV A I L A B L E U P O N R E Q U E S T

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