Customer Service Manager

Dear hiring manager,

I am interested in the open front desk clerk position posted on Bright.com and I believe I am a very suitable candidate for it. I have an extensive customer service background as well as a background in administration. I am currently employed by Williams Lea-Goldman Sachs as an office assistant. Such position has allowed me to grow professionally in terms of handling important tasks as well as dealing with clients of high stature. I am proficient in computer programs and can handle high volumes of work at any given time with composure. I have an open schedule and am willing to work whatever hours are needed of me. Please feel free to contact me for a possible interview to further elaborate on my qualifications via phone at 347-***-**** or via my personal email at *********@*****.***. I look forward to hearing from you soon, thank you.

Best Regards,

Jasmine Batista

JASMINE BATISTA

874-60TH STREET BROOKLYN, NY 11220

*********@*****.*** * 347-***-****

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EDUCATION

Bishop Ford Central Catholic High School - Brooklyn, NY

GPA: 3.6 / Regents High School Diploma, June 2007

Worked 22 hours a week to cover living expenses

RELEVANT EXPERIENCE

Williams Lea/Goldman Sachs – Manhattan, NY

Office Assistant, October 2010- Present

• Manage the delivery of confidential documents throughout entire office space

• Arrange transportation for clients via limo service for meeting or flights.

• Analyze daily transaction costs and work flow efficiency and adjust scheduling to avoid redundancies

• Trained four new hires.

Old Navy – Brooklyn, NY

Sales Associate/ Cashier, September 2009- October 2010

• Processed between $2,000 and $3,500 in sales and assisted in reconciling between $8,000 and $10,000 in receipts.

• Opened an average of at least eleven Old Navy credit cards per day.

• Cross sold matching accessories to 52% of customers, resulting in increased revenues of 12% per customer.

• Trained 2 new hires per month and prepared worker schedules alongside Floor Manager weekly.

Christina’s Place Hair Salon – Valley Stream, NY

Business Development, March 2008 - August 2009

• Executed local advertising strategy using local papers and social media to attract clients within 10 miles

• Created a client database that keeps track of over 230 clients and their appointment patterns (average spend, time spent in chair, frequently requested services)

• Used database to better target marketing specials, which resulted in an increase in average appointments per day from 12 to 16.5.

Berkshire Financial - Brooklyn, NY

Consultant, October 2006- December 2006

• Took in around 40 phone calls per day and gathered information in order to create client profiles, information which included their income, age, loan amount and so forth.

• Prepared detailed estimates based on client profiles created that demonstrated how much money could be saved

through refinance and then pitched the quotes to over 20 clients per day at a success rate of 45%.

• Brought in between 15-20 new clients each week and boosted individual team revenues by 11% while working there.

• Trained 3 new hires who achieved similar revenue increases and closing rates as me.

COMPUTER SKILLS

• Proficient in Word, Excel, PowerPoint, Photoshop, and Mac applications

• Familiar with point of sales systems.

• Fluent in writing/speaking English and Spanish.

HOBBIES AND INTERESTS

Dance, reading & writing, music, fashion, art, traveling and photography.

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