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Customer Service Manager

United States
August 16, 2012

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**** ********** **. ****** ********* CA, *****909-***-****•

Tiffany A. Rivera


Seeking a position where I can fully utilize the extensive knowledge and experience I have obtained in the customer service environment.


August 2008-September 2011 New York & Co. Rancho Cucamonga, CA

Assistant Manager

Responsible for opening and closing the store.

Supervised, managed and inspire employees.

Prepared daily sales reports and bank deposits.

Responsible for administration and control of financial transactions in retail environment.

Supervised all customer services, display merchandising, maintenance, sanitation and employee training.

Responsible for receiving product daily and verifying quantity and quality of product received.

Head merchandiser for all window and floor changes.

Responsible for managing budget for ordering supplies and merchandise.

Balanced the till at closing of each business day.

Provided excellent customer service.

Maintained a positive and upbeat environment for customers and employees.

Answered daily phone calls

October 2006- July 2008 Bakers Shoes Ontario, CA

Assistant Manager

Supervised product inventory; verified quantity and quality of product received.

Assisted with window and floor changes for special promotions.

Maintained store and stockroom in impeccable condition.

Supervised all daily functions of store activity to ensure customer satisfaction.

Balanced till at close of each business day.

Performed daily bank runs.

Prepared daily sales reports and bank deposits.

Answered daily phone calls.

September 2004-October 2006 Claire’s Boutique Rancho Cucamonga, CA

Key Holder/ Lead

Responsible for the retail management and assisted in merchandising

Responsible for opening and closing the store

Provide excellent customer service

Handled inventory and store displays of all accessories

Supervised and trained staff

Prepared daily sales reports and cash counts

Performed daily bank runs

January 2001-August 2005 State Farm Insurance Chino Hills, CA


Handle responsibilities of answering phone calls and directing calls accordingly

Received and distributed mail to proper departments and employees

Informed inquiring customers of our insurance benefits

Responsible for checking and ordering office supplies as required

Organized and processed insurance information

Prepared and filed documents

Responsible for scheduling and confirming appointments and follow-up visits

Responsible for typing reports, memos and other correspondence

Excellent interpersonal, communication and customer service skills

Utilized my knowledge of extensive computer programs daily


1999-2003 Ruben S. Ayala Chino Hills, CA

Involved in after school groups such as Leadership and USB

A member of a Latino organization called SOL which focused on helping and educating troubled children and teens

Graduated with a diploma

2010-Present San Joaquin Valley College Rancho Cucamonga, CA

Currently working towards achieving my Associate’s Degree in Science


Possess warm outgoing personality with excellent telephone etiquette

Knowledge of handling general administrative and clerical tasks

Skilled in computer applications like MS Word, PowerPoint, Spreadsheet and the Internet

Excellent monitoring, organizational and supervisory skills

Type 45WPM

Excellent verbal and written communication skills

Able to take initiative in situations

Detail oriented

Positive attitude with Strong work ethic

Team oriented


Able to prioritize and multi–task in a fast paced environment

Able to work under pressure and meet deadlines

CPR and First Aid Certified

Bilingual- English and Spanish

References available upon request

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