Avaya Technician
Resume:
James Rutledge
Orange Park, FL 32003
*****.********@*******.***
OBJECTIVE: To further develop my career in the information technologies and telecommunications fields.
EDUCATION: Telecom Curriculum:
Cisco Administering Cisco Call Manager & Unity 4.1 (ACCMU)
Avaya University Avaya Modular Messaging I & M
Avaya Certified Specialist (ACS)
Avaya S8700 Media Server Configuration I & M
Avaya Certified Associate (ACACN)
Avaya/Lucent Advanced Legend Technical BTH210H
Avaya/Lucent Definity G3 ETN/DCS Networking I & M - BTT214H
Avaya/Lucent Legend Basic
Avaya/Lucent Partner Basic
Other Mitel SX 100/200 Installation and maintenance
Inter-Tel GLX Installation
Inter-Tel GMX-48 Installation
Inter-Tel GMX-152D Installation
Harris D1200 PBX Configuration and Programming
Mitel SX50 Installation and Maintenance
Valcom Loudspeaker Paging Systems
College Curriculum:
University of North Florida - Jacksonville, Florida
TECHNICAL EXPERIENCE:
Operating System Microsoft Windows (3.11, 95, 98, XP, Vista)
Hardware PBX Switches, Telecom Keysystems, Adtran CSU-DSUs, Workstations.
Software Avaya Call Manager 1/2/3/4, Avaya Modular Messaging 2/3, Avaya Definity 3/4/5/6/7/8/9/10, Avaya Definity Audix, Avaya Intuity Audix, Avaya Call Management System 10/11/12/13, Microsoft Office, Anti-Virus (McAfee, Symantec)
PROFESSIONAL EXPERIENCE:
Management Reporting Consultant / Business Technology Department
Wachovia Settlement Services - Jacksonville, Florida
November 2007 to present
• Reduce Telecom cost $40000 per year by restructuring telecommunication line usage.
• Implemented new software and upgraded existing software
• Installed and maintained computers and train personnel on usage.
• Provided Help Desk support to a 350 seat location by phone or in person as needed to minimize downtime to resolve user concerns with specific applications, including Windows XP, Microsoft Office, and numerous industry specific applications.
• Prepared documentation and training materials, coordinated technology related training.
• Participated in conversion of 100 computers from MS Office 2003 to MS Office 2007.
• Created and deployed computer system images.
• Installed, programmed and maintained Avaya Call Manager 3 system.
• Installed, programmed and maintained Avaya Call Management System 13.
• Installed and programmed Spectrum Wallboards.
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages.
• Upheld strict confidentiality and professional demeanor.
Senior Telecom Engineer
Everbank - Jacksonville, Florida
September 2007 to November 2007
• Installed, programmed and maintained a nine site Avaya Call Manager 2 system.
• Installed, programmed and maintained Avaya Call Management System 11.
• Installed and programmed Spectrum Wallboards.
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages.
• Upheld strict confidentiality and professional demeanor.
Senior Technician III
Converged Communications - Jacksonville, Florida
March 1997 to November 2007
• Installed, programmed and maintained Avaya Call Management Systems.
• Installed and programmed Spectrum Wallboards.
• Head technician on large PBX installations.
• Installed and program a 35 site Avaya Call Manager networked system for Saint Johns Public Schools
• Re-programmed a 35 site Avaya Call Manager networked system for Saint Johns Public Schools from a four digit to a five digit dialing plan.
• Hands on knowledge of Avaya/Lucent, Toshiba and various other telecommunication systems.
• Business telephone installation, troubleshooting and maintenance.
• Estimate job costs for business systems.
• Establish and maintain excellent customer relations.
• Supervise 15 installation and maintenance technicians.
• Trained newly hired maintenance technicians during probation period.
• Evaluate maintenance technician’s performance periodically.
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages.
• Upheld strict confidentiality and professional demeanor.
Working Foreman / Combination Technician
Northeast Florida Telephone Company- Macclenny, Florida
April 1986 March 1997
• Business telephone installation, troubleshooting and maintenance service.
• Estimate job costs for business systems.
• Establish and maintain excellent customer relations.
• Supervise 7 installation and maintenance technicians.
• Trained newly hired maintenance technicians during probation period.
• Evaluate maintenance technician’s performance periodically.
• Installed and maintained computers and train personnel on usage.
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages.
• Upheld strict confidentiality and professional demeanor.
References are available upon request.
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