Customer Service High School
Resume:
Da’Nita Williams
Virginia Beach, VA 23542
Objective: Seeking a challenging career position
Education:
• Salem High School, Virginia Beach ,VA
General Studies Diploma, June 2010
• Tidewater Community College, Virginia Beach ,VA
Pursing Associate of Pre-Medicine
Expected Date of Graduation: May 2013
Skills:
Proficient in Microsoft Office 2007: Word, Excel, PowerPoint, Access, and Internet research applications.
Work Experience:
Portfolio Recovery Associates March 2011- October 2011
Collections Rep.
Out-bound call atmosphere, informing customers of outstanding debts that need to be placed back into a paying status.
Providing customers respect as well as customer service.
NCO Group, Inc. Sept. 2010- February 2011
Customer Service Rep.
• Answering in-bound calls, providing customer service, troubleshooting customers phones
• Accessing customers’ accounts, changing features and other necessary items, computer based.
Mt. Olive Baptist Church, Virginia Beach, VA June 2010- Sept 2010
Assistant
• Answer the telephone, provide in-office customer service, and schedule appointments
• Assist office staff and market weekly and large scale events utilizing posters, emails, fliers, and free standing signs
Map Communications, Chesapeake, VA June 2008-August 2008
Receptionist
• Relay messages from customers to several companies
• Verify data from computer to certain companies
• Check several companies messages if not given or sent
Leadership Experience
Mt. Olive Baptist Church Food Bank June 2010- Present
• Distribute food to children who attend The Food Bank for 11am to 4pm
• Prepare and administer food to various recreation centers
Future Business Leaders of America Fall 2009- June 2010
• Planned and organized series of several educational activities designed to enhance appreciation of diversity in the career field
• Assist in dispersing activity books and stat to prospective students interested in (FBLA)
Salem High School Leadership Skills Program Fall 2009- June 2010
• Planned and organized ceremonies to students among the program who portrayed leadership skills
• Represented The Leadership Program as vice-president in weekly meetings
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