Project Manager Management

SALILA J. SHARMA

**** ***** ***** *****, ***** Creek, GA 30022 404-***-**** ************@*****.***

Summary of Qualifications

14+ years experience within the CRM, Telecom, CPG and Lottery Industry with 6+ years of project management with experience managing medium and large IT projects as well as managing people. Sound technical background with advanced servers technology. Ability to understand and analyze both business and technical risks and impact and effectively communicate those risks to business owners. PMI member and taking pmp certification this August. Knowledge of best practices as in PMBOK and internal methodologies. Strong verbal and written communication skills. Detailed oriented constantly striving to exceed customers’ expectations. Proficient in Microsoft Office Suite.

Professional Experience

Senior Technical Project Manager

Intralot, Atlanta, GA

Gaming company with lottery systems deployed in 10 states

• Key project manager for launch of new lottery system for the state of Louisiana. This included project planning through close-out.

• proactively identified issues and developing solutions, facilitating cross team coordination, and determining work prioritization

• Interfaced with client and ensured open lines of communications

• Created all technical and user documentation and delivered training to client to better understand how to use the system and data and build reports internally.

• Setup methodologies and internal procedures for project management

Director Project Management

ResourceMax Atlanta, GA

• Remote management of off-shored projects. Key liaison for delivery team in India for Linux, MySQL and C++ development work.

• Built and managed project plans and ensure projects stayed within scope, on budget and delivered on time.

• Provided high level database design and architecture

• Managed a team of project managers offshore

• Responsible to lead and coach the team

• Conducted performance review and conducted training during on boarding including hiring.

• Prepared standards and policies and implemented methodologies and best practices based on PMBOK internally. Maintained a knowledge center for project managers

• Maintained portfolio of in house projects and worked with senior executives to prioritize and manage them.

CAS Americas, Atlanta, GA

CAS is a leader for CRM campaign management for the CPG & FMCG industry. They have the majority of blue chip clients in FMCG industry. They have recently been acquired by Accenture.

Senior Project Manager

As a senior project manager, I worked with the senior management team in the initiation phase to gather requirements and define the scope of the project. Created the project management plan based on the scope and WBS. Addressed the needs and concerns of stakeholders while balancing the project constraints including scope, quality, schedule, budget, resources and risks amongst other project management tasks and responsibilities.

Responsible of creating methodologies and creating best practice.

Smuckers (Canada/Ontario)

• Recovered/Delivered the project on time although it was 4 months delayed when it was assigned to me.

• Managed client meetings, 15 resources and budget for this project valued at over USD 2 million

Campbell Soup (Camden, NJ)

• IBM was prime vendor for the CRM implementation CAS team comprised 5 with 10 from IBM. Managed project to upgrade the existing implementation and worked together with IBM team.

• Also assumed Technical Lead role for team around complex calculation engine for marketing campaigns and promotion. Majority of this was done using SQL.

Danone Canada (Quebec)

• Worked on proposal and presentation with the Business team and made presentations on client site for proposed solution and methodology.

• Estimated man hours and scope of project and put the SOW together.

• Launched the project and liaised with French speaking client for seamless communication flow. Being multi lingual was a great asset.

Senior Technical Consultant

Environment: Oracle 10g, MS SQL Server 2000, CPWerx (IIS & dot net environment)

• Coded the logic for the calculation engine that calculates the financial numbers based on promotional activities carried by Kraft (in stored procedures)

• Responsible to resolve architecture, configuration and performance issues with clients. Main contact person for Kraft.

• Follow up with client issues related configuration, tools used and architecture. Responsible for ensuring that issues are being worked and resolved.

• Helped rewrite methodologies used internally and supplied to clients related to CPWerx Install, Migration, P2P and Performance Tuning.

• Meet with vendors, evaluate solutions, provide suggestions for infrastructure setup and help formulate implementation strategy.

Senior Project Manager & Database administrator

Z-Tel Technologies, Atlanta, GA

Environment: SUN OS 8, Oracle 8i, Oracle 9.02, ORABACK, UNIX, EMC, VERITAS (VCS, VFS, Volume Manager), MS SQL Server 2000

• Involved in full development life cycle including scope, requirements gathering, specifications, coding, configuration, testing and deployment.

• Project Managed strategic IT infrastructure projects such as migration from colocations to data centers. This included all aspects of project management such as collecting requirements and defining scope and creating the WBS, developing and maintaining a project plan and other documents such as issue logs and risk registers. Managing the project budget and controlling costs, change requests, quality assurance etc.

• Managed several projects and worked very closely with the Manager. Was actively involved in most in house projects going on in company like network, database or infrastructure related. Documented work done as well as new research and made presentations.

• Worked closely with consultants (from EMC, Veritas, etc), to go through steps of implementing them at Ztel and how to use them. Met with several vendors to help evaluate new software and make decision for purchasing and licensing.

Oracle Database Administrator/Lead PL SQL Developer

MCI Telecommunications, Atlanta GA

Environment: Sun 5000, DEC 8400, SUN Solaris 2.5, Oracle 7.3.2 & 8.03, Erwin, Platinum tool – Exceed (tsreorg, dbvision), OEM, ORM, Sierra SQLDBA

• Participated in physical design of database, database modeling as well as normalization and denormalization of database as needed for better performance. Created new databases, export/import data, data loading and cleansing

• Responsible for troubleshooting, performance monitoring, query optimization, space estimation and upgrades. Constantly monitoring and tuning of 10 databases (including tables and index size, SGA, locks, I/O, rebuilding indexes frequently). REORG data when necessary. Trouble shooting user problems as they relate to performance issues and new enhancements.

• Backup of several gigabyte databases at each data center using EBU and SQL Backtrack. Maintain replication on different sites (Master-Snapshots & Mater-Master sites).

• Wrote several hundred back end stored procedures/packages to support Power Builder front End programs that were in all of MCIs Tele-marketing centers nationwide. Included considerable amount of UNIX shell scripting.

• Played key role in most releases in production environment and Supported a large data warehouse for reporting purposes

Programmer Analyst

Atlantax Systems

• Performed analysis and coded extensively on TAXPAC and TAXPACHR packages. Specialized homegrown applications to support the core business of Atlantax (sales tax for the telecom industry and HR consulting).

• Coded new systems and system utilities (Clipper 5.2 and Visual Basic 3.0).

• System was pc based using Dbase tables with Visual FoxPro and Clipper and had extensive OCR capabilities. Designed/created new forms that were less error prone.

• Documented entire system including process flow that helped streamline operations within the company.

Programmer Analyst/Trainee DBA

Ministry of Finance- Government of Mauritius

• Trainee DBA and was responsible for access control, grants, group permissions, synonyms, creating roles and basic DBA duties including startup, monitoring backup.

• Wrote Sewage Tax system that allowed the government agency concerned to bill for water/sewer services in FoxPro with an Oracle 7 back end, running on SCO UNIX.

• Wrote many PL/SQL programs to support the various accounting and financial functions of the ministry which included complex recursive functions etc.

• Created forms using SQL Forms 3.0 with extensive use of triggers and field validation (PL/SQL) on an Oracle7 enterprise-wide system. Also generated ad-hoc reports using SQL Report and PL/SQL on live data

• Wrote numerous transaction processing programs in C with imbedded SQL

• Was sent on various formal training and mentoring programs

Computer & Math Teacher

Curepipe College- Mauritius

• Taught high school mathematics and computer subjects at a well respected high school. Was responsible for setting up computer lab for use by students and faculty

Education

Mercer University - Atlanta GA

M.B.A. - Computer Information System Management

San Francisco State University - CA

Bachelor of Science – Computer Science

Completed equivalency of degree in US

Delhi University - Delhi India

Bachelor of Science – Computer Science & Mathematics

Oracle Education – Atlanta GA

Completed all required coursework for double Oracle masters (in Development and Database Administration)

Personal

• Self-starter with ‘CAN DO’ attitude who never gives up and can work unsupervised

• Member of Georgia Women in Technology and TAG- Technology Association of Georgia and Atlanta Oracle User Group

• Featured on WIT panel of speakers and in Atlanta Journal Constitution 2000

• Speaks several languages fluently including English and French

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