Project Manager Customer Service

SUMMARY OF QUALIFICATIONS

Dynamic Analyst who provides technical expertise, superior strategic planning, and effective communication within diverse environments.

Employ in-depth technical command to oversee administration, development, maintenance, and enhancement of new and existing technologies in Hyperion Essbase, mainframe and Internet-based domains.

Display outstanding organizational skills, strategically managing and implementing projects within time and budget requirements.

Communicate effectively, creating and maintaining positive working relationships, developing successful teams, and enhancing employee performance and accountability.

PROFESSIONAL EXPERIENCE

PULTE HOMES, Bloomfield Hills, MI 2003 - 2010

Business Analyst

Liaison between project sponsors and development team, documenting requirements and testing new internet-based financial systems requirements, ensuring development quality and verifying production release for the following applications:

Consolidated Monthly Financial Reporting and Analysis (reduced month-end close to 3 days)

Quarterly Financial Projections (increased accuracy and reduced quarterly projection cycle to 7 – 10 days)

Annual Salary and Bonus Planning (automated workflow and increased accuracy)

Land Acquisition Approval Workflow (automated workflow and improved turnaround time)

Document story boards for functional, integration system, and user acceptance testing.

Create and analyze business and system specifications; create and execute detailed test plans, and verify bug fixes.

Provided assistance with tier 2 support calls regarding web application functionality and technical issues.

METAVANTE CORPORATION, Ann Arbor, MI 2000 - 2002

Project Manager/Change Manager

Collaborated with multiple internal stakeholders from development through implementation, delivering Internet-based projects on time and within budget with exceptional levels of quality.

Created project schedules, resource allocation plans, time spreadsheets, risk analyses, issues log and status reports, interfacing constructively with project team members to ensure completion of goals.

Facilitated change approval process and coordinated subsequent change approval meetings.

Maintained development process templates, educating team and ensuring use of appropriate project methodologies and practices.

BANK OF AMERICA, Atlanta, GA 1997 - 2000

Business Analyst, Assistant Vice President

Managed life cycle of projects and oversaw business requirements and scope, project administration, design development, software documentation, test plans and scenarios, training documentation, and

quality assurance.

Coordinated implementation of customer support help line to improve client communications and

business processes.

Directed cross-functional teams of analysts, software vendors, consultants, and customer support and product marketing staff members, facilitating communication and ensuring timely project completion.

Administered project requests, prioritizing and scheduling resources, timelines, and ongoing systems support for mainframe and Windows-based applications.

Developed and maintained business relationships in dynamic environments, interfacing successfully with executives, managers, staff, and clients.

Supported data warehouse and DB2 database, developing coding rules for technical analysts and testing and analyzing results utilizing QMF/SQL and Access.

SOURCE ONE MORTGAGE SERVICES, Farmington Hills, MI 1994 - 1996

Treasury Analyst / Supervisor, 1995-1996

Reviewed proposals from various banks regarding placement of custodial balances, analyzing alternative return on investment strategies.

Managed daily cash flow of up to $100 million through corporation’s general account via wire transfers, maintaining sufficient funds and accurate balances.

Supervised staff, ensuring accuracy in accounting procedures and providing guidance and direction on daily basis.

Provided support and system analysis for local area network.

Mortgage Analyst, 1994-1995

Traded mortgage-backed securities through secondary market, applying sharp decision-making skills to ensure successful performance.

Prepared reports and charts, analyzing locks, trades, and securities.

ALEXANDER & ALEXANDER, INC., Chicago, IL 1993-1994

Financial Analyst

Assisted with preparation of annual budget and monthly forecasting, evaluating performance in relation to financial objectives.

Extracted and compiled profit and loss data from management information system, identifying areas

for improvement.

MICHIGAN NATIONAL BANK, Southfield, MI 1991-1992

Mortgage Processor

Analyzed financial data and credit history of potential clients, verifying documents to determine risk potential within investors’ program guidelines.

Communicated with applicants, ensuring completeness of documents and rectifying discrepancies

as necessary.

Earned awards for excellence in customer service and teamwork.

EDUCATION AND TECHNICAL SKILLS

B.B.A., Finance, Western Michigan University, Kalamazoo, Michigan - 1991

Minors in Economics and General Business

Professionally Certified Business Analyst through George Washington University - 2009

Advanced skills with Microsoft Products

Outlook / Office / Project / Visio / Power Point / Sharepoint / Access

Reporting Tools

Oracle Hyperion Essbase 7.1.6 / MS Reporting Services (MSRS) / Crystal Reports / QMF

Operating Systems / Servers / Databases

Windows 98, 2000, 2003, XP, Vista, NT / Windows Server 2000, 2003 / AS400 / Virtual Servers (VMWare) / DB2 / SQL Server / Oracle / Internet Explorer 7 / Safari / Lotus Domino / Microsoft Silverlight / Telerik

Software

Rational RequisitePro / Clear Quest / Lotus Notes / Source Safe / BMC Remedy / Essbase Application Manager / Essbase Administration Services / Kronos / Snag-It / Clarify / HP Quality Center / HTML / Adobe Dream Weaver / Wordpress / FTP

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