Customer Service

CAROL M CHWAJOL

**** * ******** ***

Chicago,IL 60652

Home:773-***-**** Cell:773-***-****

Email Address: **********@*****.***

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Education

Lourdes High School, Chicago, IL Diploma

Major: Basic Courses

Queen of the Universe Grammar School, Chicago, IL Diploma

Major: Basic Courses

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Work History

Sears, Bridgeview,IL

Telemarketing 2/10/2005 to 1/26/2011

Telemarketing and customer service

Warshawsky Automotive Company Chicago, IL

Office Clerk 9/10/1988 to 8/7/2011

Data Entry,Customer Service, Marketing Coordinator, Merchandise Coordinator

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Skills

:Personal Computer Skills

:Use Microsoft Word Software

:Use Windows

Office and Physical Skills

: Answer Telephones

:Typing Speed 20-40

:Keystrokes per Minute 100-200

:Pounds able to Lift 41-70

:Able to Stand and Walk long hours

Word Processors and Typist

:Proofread Documents

:Use Word processing software

:Use Microsoft Acess

Data Entry Keyers

:Key,print,and store documents

:Use numeric key pad

:verify data entered

Office Clerk General

:Communicate with customers,employees, and others to answer questions,disseminate or explain

information, take orders and address complaints

:Compile,copy sort and file records of office activities and business transactions

:Order materials, supplies or equipment

:Organize and maintain a filing or processing system

:Prepare incoming and outgoing mail

:Relieve on reception

:Use copying machine

:Use fax machine

Receptionist and Information Clerks

:Compile or maintain records

:Distribute or collect mail

:Eliminate or sort out outdated or unnecessary materials

:Greet or assist visitors, guests, or customers

:Keep records of materials filed or removed, using logbooks or computers

:New registrant/applicant intake

:Operate multiline telephone system

:Receive and distribute messages

:Receive or collect payment for products or services

:Resolve customer inquiries or complaints

Order Clerk

:Compute payments or charges

:Inform customer of shipping dates

:Prepare invoices

:Receive or process orders for products or services

Telemarketer Sales

:Arrange for delivery

:Demonstrate, explain products,methods, or services

:Explain product or services provided

:Persuade customers to buy merchandise

:Persuade customers to purchase service

:Solicit business by telephone

:Solicit orders for services

:Take telephone orders

:Write Customer orders

Warehouse Workers

:Fill out requisition forms

:Mail in accordance with US and commercial postal procedures

:Monitor shipments

Customer Service Representatives

:Have Call-Center experience

:Provide Customer Service

Stock Clerks and Order Fillers

:Assemble customer orders

:Assist customers

:Check back orders

:Check invoices

:Compute,mark price on merchandise

:Confer with vendors and personnel on purchases and stock availability

:Examine merchandise materials or equipment

:Inventory Stock

:Issue merchandise materials or equipment

:Load or unload materials

:Locate catalog numbers

:Make Labels

:Monitor or maintain inventory

:Move Merchandise

:Pack or unpack shipments or boxes

:Pick merchandise materials or equipment from bins

:Read, fill customer orders from stock

:Receive and verify incoming materials

:Rotate stock ensuring freshness

:Sort materials

:Stock or restock shelves with merchandise

:Updates merchandise pricing and displays

:Updates sales price in computer system

:Use scanner

:Verifies or corrects pricing

:Verify accuracy of figures

:Persuade customers

Contact this candidate