Customer Service High School

Serinah Marie Burns

**** ************ *** ***. ****

Philadelphia Pennsylvania. 19131

*************@*****.***

Cell Phone: 215-***-****

Objective:

To work for a company that will enhance my current skills and help me to achieve the maximum outcome of service to both employer and consumers.

Personal Statement:

I am a hardworking individual who is very willing to get the job done no matter what it takes. If there is something I do not know how to do, I am more than willing to learn. My goal is to perform my duties of the job the way it is supposed to be done. I have a lot of patience and really do enjoy people. I am very experienced in customer service and dealing with people with much kindness. I strive for the best in all that i do and I take very good instruction from my employer. I am seeking for a position that could help me exceed at giving my all with both the position in the company as well as gaining knowledge from my employer.

Work Experience:

Crowne Plaza Hotel, 4100 Presidential Blvd. Philadelphia Pa. 19131 (June 2007-Present)

Position: Waitress

At this hotel, I serve with passion while going above and beyond to give my best to both the customers and my managers, I have trained many employees that have applied to this job and have helped them feel as welcome as possibe to the team. I have stepped in as a banquet server from time to time as well at this place of employment. I am very familiar with food and beverage.

Deghandhart Catering Service New Jersy Black Horse Pike. (Sept 2001-June 2002)

Position: Banquet Server

In this Banquet hall, I performed the duties of serving different groups of people for different occasions. While here we served great food and gave great customer service. Our duties included setting up the hall making guest feel welcome and comfortable breaking down and cleaning up. This job ended because it was shut down. This was a very nice company to work for.

Department Philosophy of Religious Studies,

Indiana University of Pennsylvania (Aug 2001-June 2001)

Position: Office Secretary

At this particular place of employment i was in attendance at the college of Indianna University of Pennslyvania. My duties included: faxing, filing, typing up to 45 wpm, running errands, keep great communication skills with the students, collegues and my employer. Duties also included: copying, collating, answering phones and having great telephone etiquette. Having some knowledge of the computer at that time. I resigned from this job when i relocated back to my home city and the semesters ended.

Brith Shaloam Nursing Home, 3939 Conshohocken Ave 19131 (Sept 1998-June 2001)

In this Nursing home, I was given the opportunity to work for Seniors in a little restaurant. Working here has allowed me to develop a lot of patience for people. I have learned to take careful and strong direction from my employer. This job has also shown me consistency. I was attending High School while have employment at this Institution. Brith Shalom was my first place of employment, I resigned from this position so that i could attend College at Indiana University Of Pennslyvania.

Education:

Associates Degree (Aug 2003-Present)

Community College of Philadelphia

I am heading towards an Associate’s Degree in Paralegal Studies

Indiana University of Pennslyvania (June 2001-June 2002)

I was attending this college for a Bachelors Degree in Nursing and decided to change my Major after completing the semesters.

OverBrook High School (Sept 1997-June 2001)

I was enlisted in the Health Academy Program at my high school and was trained to do office work as well.

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