Customer Service Medical Assistant
Resume:
Melvia Harris
Dallas, TX *5321
******.********@*****.***
OBJECTIVE
Seeking a challenging position in a growth-oriented organization that will offer diverse job responsibility.
Summary Qualifications
Motivated self-starter with aptitude for learning new skills
Excellent time management skills
Posses strong communication, analytical,and negotiating skills
Excellent attention to detail
Accustomed to fast paced and high-pressure position
Team player with excellent communication and interpersonal skills
Ability to prioritize responsibilities
Intermediate abilities in Microsoft Word, Excel, and Medical Manager
AT&T U-verse / Tier II Technical Support
Aug-2011- July-2012
interact and coordinate with other departments to resolve customer issues
test, analyze and clear customer reported trouble
answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
sold additional products or services
make computer notations while speaking with the client
interpret customer records and repair tickets
may work with outside vendors to restore customer service
Solid understanding of Internet technologies. Examples include firewalls, web servers, web proxy servers,database concepts, data management (RDBMS), and SQL.
UTLS/Short Sales Negotiator
April/2010-Aug/2011
Worked on Cosmo dialer system to solicitate government mortgage hardship program called HAFA/HAMP
Updated account information and financial statuses
Makes sure all the required documents are there for a short sale process
Made sure that the offer still active for the mortgage properties
Negotiated the process with an agent on the sale of the property and also miscellaneous fee on services rendered to the home.
Mailed out denial letter as well as transferring customer to vendor for other options for their home
Inbound and outbound calls as well
Very proficient in PC skills and related software
Negotiated with the investor
CAPITOL ONE Collection/Loss Mitigation Feb/2008-March/2010
Reviewing documents/ files for loans modifications and determining if borrowers meet qualifications for the modification
Knowledge of investor guidelines and requirements
Ability to understand and evaluate the financial and credit documents being reviewed
Familiar with foreclosure
Knowledge of FHA, FNMA and VA
Processed loans approved by the Underwriter or automatic system
Knowledge in LAMP,AS400, and Equator
Inbound/outbound calling
Filing, faxing and receiving
Demonstrated ability to work in a fast paced environment.
Developing and ensure a customer service relationship
Graduated Central High in Davenport IA 2001
Certification as Medical Assistant from Hamilton Tech College in Davenport IA
Reference available upon request
Contact this candidate