Customer Service Sales

Charles Andrewwani

**** ******** ******

Detroit, MI 48224

Home: 313-***-****

n1cntv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Bilingual and fluent in both English and Arabic

Have a Government security clearance(DOD)

Have an ability to understand idioms proverbs in both English and Arabic.

Proficient in Microsoft Windows’s Software (XP/Vista)

Received superior performance award for translation, interpretation and for cultural advice in Iraq.

EMPLOYMENT HISTORYS

Arabic linguist

July2009 to March 2010

Global linguist solutions

Baghdad-Iraq

Served as an Interpreter and translator for command leadership team during meetings with Iraqi Government and police officials. Listened to speakers' statements to determine meanings and to prepare translations. Translated messages simultaneously or consecutively into specified languages, orally and/or by using hand signs, maintaining message content, context, and style as much as possible.

SGT,09L, Combat Interpreter/Translator October 2005 – April 2009

US Army, Ramadi, Iraq

Served as an Interpreter and translator for command leadership team during meetings with Iraqi Government and police officials. Listened to speakers' statements to determine meanings and to prepare translations. Translated messages simultaneously or consecutively into specified languages, orally and/or by using hand signs, maintaining message content, context, and style as much as possible. Conducted interpretation during joint operation briefings between Iraqi Army, Police, and US Army. Provided interpretation support during interrogation with Tactical Human Team (THT). Translated for Military Intelligence Analyze Section (S-2). Read written materials, such as legal documents, reports, and rewrote material into specified languages. Checked translations of technical terms and terminology to ensure that they were accurate and remain consistent throughout translation revisions. Referred to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure translation accuracy. Compiled terminology and information to use in translations, including technical terms for military, civil and law enforcement operations. Proofread, edited, and revised translated materials. Conducted cultural briefing for senior leaders using PowerPoint presentation. Provided advice and guidance to command group regarding Arabic and Islamic culture. Followed ethical codes that protect the confidentiality of information and served as a proof reader for the Task force.

Customer Service Clerk May 2004 – October 2005

Beaupre Service, Grosse Pointe, MI

As Customer Service Clerk answered telephones calls and scheduled appointment for customers to have their vehicle services. Communicated with customers, employees, and other individuals to answer questions, disseminate, and explain information; addressed complaints.

Collected, counted and performed basic bookkeeping, and completed banking transactions such as deposits. Filled out invoices on vehicle services. Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. Computed, recorded, and proofread data and other information, such as records or reports. Maintained and updated filing, inventory, mailing, and database systems, using a computer. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Store Clerk Janurary 2003 - February 2004

BP, Amoco, Royal Oak, MI

Opened and closed cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits. Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct. Greeted customers entering establishments; answered customers' questions and resolved customer complaints. Recommended, selected, and helped locate and obtained merchandise for customer. Described merchandise and explained use, operation, and care of merchandise to customers. Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Issued receipts, refunds, credits, or change due to customers. Packed customer purchases in bags or cartons. Activated fuel pumps for customers. Prepared daily reports of fuel, oil, and accessory sales. Provided customers with information about local roads and highways. Took inventory or examined merchandise to identify items for re-ordered or replenished. Stocked shelves, racks, cases, and bins, and with new or transferred merchandise. Cleaned display cases, shelves, and aisles. Maintained clean and orderly checkout areas. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintained records related to sales. Watched for and recognized security risks and thefts, (know how to prevent or handle these situations).

Production Worker May 2002 - October 2002

Express Coat Corporation, Warren, MI

As a Production Worker operated machinery used in the Autophoretic® production process. Examined products to verify conformance to quality standards. Observed equipment operations to identify and detect malfunctions; notified operators of any malfunctions. Lifted raw materials, finished products, and packed items, manually or using hoists. Counted finished products to determine if product orders were completed. Loaded and unloaded items from machines, conveyors, and conveyances.

EDUCATION

Advance Military Individual Training in Combat Interpretation and Translation (Middle Eastern Studies), US Army, Fort Jackson, South Carolina (2006)

General Teachers Training, Ministry of Education, Khartoum, Sudan, 2000

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