Certified Salesforce.com Consultant
Resume:
Ramesh Rajasekaran
Salesforce.com Consultant
***********@*****.***
Salesforce.com Administrator ADM201 certified.
Salesforce.com Developer DEV401 certified.
Professional experience
• Certified Salesforce.com Developer and Administrator having 6+ years of overall Professional Experience in Consulting and Software Development with 4+ years of relevant Experience in Salesforce.com.
• Experienced in Analytics, Sales cloud and Service cloud.
• Experienced in Configuration(Validation rules, Workflows, Approval Process, Lead Management, Roles, Profiles, Reports, Dashboards and Chatter) and Customization(Apex classes, Triggers, Visual force), Data loader, Workbench, Eclipse and Ant tool.
• Implemented Outlook integration, Blackberry implementation and Offline version.
• 2+ years of Experience in Microsoft Technologies (ASP.NET 2.0, C#, VB.NET, AJAX, SQL Server 2000 and 2005).
• Involved in complete SDLC, all phases of System Design, Development, Testing, Deployment and Support.
• Possesses comprehensive problem solving abilities.
• Willingness to learn
• Having valid B1 US visa.
Employment History
• Working with Schneider-Electric as Salesforce.com Consultant
• Worked with Avid Technologies , Singapore as Salesforce.com Consultant
• Worked with Cognizant Technology Solutions as Salesforce.com Consultant
• Worked with Wipro Technologies as Senior Software Engineer
• Worked with IDS Softwares as Software Engineer
Technical Skills
Operating Systems
Windows XP, Windows 7
Domain/Programming languages
Apex, VB.Net, C#.Net
Database
Salesforce DB, MS Access, Oracle and Sql Server 2005
Other Technologies
XML
MS Office Tools
Word, Excel, Project, PowerPoint, Visio
Scripting Languages
Javascipt, HTML
Tools and Utilities
Eclipse with Force.com IDE 18.0, SOQL (Salesforce Object Query Language), Apex Explorer, Apex Data Loader.
Education
Masters in Computer Science (MSc Computer science) From Bishop Heber College (AUTONOMOUS), Trichy (Bharathidaasan University , Batch - 2004 With 79%).
Bachelor of Computer Application (BCA) from Karpagam University, Coimbatore
(batch - 2002 with 62%).
Project Details
1. CRM Sales Application – Schneider-Electric
Client : Schneider- Electric
Software : Salesforce.com
Role : CRM Consultant
Responsibility : Involved in Design, Development, Implementation and Support. Right now working on enhancements , End User support requests, managing sandboxes across different releases, Providing Delegated admin trainings for different regions.
Project Description:
This sales application uses standard Salesforce functionality along with custom modifications. The application uses Standard Accounts,Contacts, Opportunities and Products with some additional modifications along with other objects for End User support. Enhancement, maintenance and support is presently in our scope.
2. SFA Implementation - Avid Technologies, Singapore
Client : Avid Technologies
Software : Salesforce.com
Role : CRM Consultant
Responsibility : Involved in Design, Development, Implementation and Support.
Project Description:
Implemented SFA and replaced their legacy systems. SAP and ODS Integration, Lead capturing, Case Management, Product and Pricing, Public sites, customer portal configuration for Avid to improve their business.
3. SFA Implementation – Leading Central Heating System Company in UK
Client : Heating System Implementation Company in UK
Organization : Cognizant Technology solutions
Software : Salesforce.com
Role : CRM Consultant
Responsibility : Involved in 4th and 5th phases (Coding, testing etc.)
Project Description:
One of the leading Heating installation company in UK wants to replace their traditional system and other interfaces used for Lead capturing, quote generation, Payments, order generation, and billing system . Salesforce is opted for reducing Maintenance cost and also to improve the time gap and communication gap between the customers and the company.
4. SFA Implementation – Leading Auto Finance Company in US
Client : Auto-Finance Company in US
Organization : Cognizant Technology solutions
Software : Salesforce.com
Role : CRM Consultant
Responsibility : Involved in All phases (Design, Coding, testing etc.)
Project Description:
One of the Auto finance Company in US and wants to implement CRM using Salesforce.com. Which helps them to identify and categorize the different type of customers to deal with?
5. SFA Implementation – Leading Real Estate Developers - Mumbai
Client : Leading Real Estate Developers, Mumbai
Organization : Wipro Technologies
Software : Salesforce.com
Role : Module lead
Responsibility : Involved in All phases (Design, Coding, testing etc.)
Project Description:
This Company is in a phase of transformation and wants to move forward to be able to serve its customer more effectively. Currently they are keeping customer related information in excel sheets which doesn’t give them the flexibility to analyze lost leads and reasons for the same.
Implementing CRM solution will facilitate in automating such processes which is much more effective means of tracing leads and campaigns and thus will help the organization in achieving better ROI on its various initiatives.
6. SFA Implementation – Logistics Company in Mumbai
Client : Logistics Company, Mumbai
Organization : Wipro Technologies
Software : Salesforce.com
Role : Senior software Engineer
Responsibility : Involved in All phases (Design, Coding, testing etc.)
Project Description:
CRM solution which enables users to effectively use the application to support Net Promote Approach (NPA). NPA approach helps them to increase the proportion of loyal customers who are more likely to stay longer with the organization, spend more and attract new customers.
7. SFA Implementation – Oil and Gas Company - Netherlands
Client : Oil and Gas Company, Netherlands
Organization : Wipro Technologies
Software : Salesforce.com
Role : Senior software Engineer
Responsibility : Involved in All phases (Design, Coding, testing etc.)
Project Description:
A CRM Application developed using Salesforce.com to capture the business opportunities and Sales.
8. PCAD (Process control access domain)
Client : Oil and Gas Company, Netherlands
Organization : Wipro Technologies
Software : ASP.NET 2.0, Vb.net, Java Script, HTML, Sql server 2005
Role : Senior software Engineer
Responsibility : Involved in All phases (Form Design, Coding, etc.)
Project Description:
A Portal, which incorporates a solution to provide 2-factor authentication of users, which provides access to applications hosted within the PCD. Access is granted on the basis of the user’s organizational role, which is mapped into the portal application. In addition to identifying appropriate users of an application, it is also possible to temporarily enable or disable access by an authorized role, either to all users.
The PCDP has been implemented as a web-enabled application that is not accessed via the web, but instead the user accesses the portal web application via a Citrix session.
9. FSR (Facility status reporting)
Client : Oil and Gas Company, Netherlands
Organization : Wipro Technologies
Software : ASP.NET 2.0,C#, Java Script, Ajax, HTML, Oracle 9i
Role : Software Engineer
Responsibility : Involved in All phases (Form Design, Coding, etc.).
Project Description:
WIMS system keeps track of the integrity of a well via a traffic light system. If the well becomes off spec, maintenance work-orders are issued and forms are printed out. Feedback on the work carried out is entered back into the system. This way the system keeps track of the maintenance work orders and the status of the wells integrity. FSR keeps track of the technical integrity of a platform or facility via a traffic light system. FSR also contains a permits system and keeps track of variations and isolations.
Facilities Status Reporting is a web-based tool that allows viewing of asset technical integrity status, reflecting preventive and corrective maintenance work outstanding or overdue for safety critical elements. An auditable deviation control and approvals process is built into the tool.
10. Target GSD (Target global site database)
Client : Oil and Gas Company, Netherlands
Organization : Wipro Technologies
Software : ASP.NET, C#, Java Script, HTML, SQL Server 2000
Role : Project Engineer
Responsibility : Involved in All phases (Form Design, Coding, etc.) in Hierarchy module
Project Description:
The Global Site Database is a global system used by the portfolio community to access Global Site Reference Data and provide a consistent, authoritative and reliable basis across Retail globally for the use of core site data. The system will provide with the ability to support or enable other Retail work streams that have identified the need for site reference data. The Target GSD Front-end (FE) is a web global tool that supports the GSD business process in the following areas. Site data entry and validations for master retail data. Hierarchy implementation. Maintenance of retail master reference data Perform business validations within Target GSD FE to ensure the required system data that would be entered by a User is sent to various external systems via Middleware. Customer has already rolled out GSD 1.0 database. The project will upgrade the GSDv1 database and place a user web front end for the maintenance of the master retail data.
11. On Line Support Centre
Organization : IDS Softwares pvt ltd, R.T Nagar, Bangalore
Software : ASP.NET, VB.NET, Java Script, HTML, SQL Server 2000
Role : Application Developer
Responsibility : UI Design and Coding, Implementing Business rules and Validation and Unit Box Testing
Project Description:
Online Support Center is a Website, designed for providing online support for clients by the Company. It has a detailed section of each individual product features, terms and conditions. Customers (clients) can send queries regarding their issues through these sites. The Support executives take care of issues. It helps to keep track of client satisfaction and their needs to serve better. It has a option of checking the payment details to be paid. Queries escalate when time delays to solve the client requirements.
12. CRS (Central Reservation System)
Fortune CRS (central reservation systems)
Client :Baljee Groups and Green Park Hotels
Project Name :Fortune CRS (central reservation systems)
Software : ASP.NET, VB.NET, Java Script, HTML, SQL Server 2000
Role : Application Developer
Responsibility : UI Design and Coding, Implementing Business rules and Validation and Unit Testing
Internet based fortune central and Client server module for reservation offices
Travel agent and tour operators will be using the web for their reservations; the data from the WEB-CRS will be transferred to the CRO-CRS using web services.
Personal Details
Father Name : N.V.Rajasekaran
Date of Birth : 20-07-1981
Sex : Male
Nationality : Indian
Visa : Valid B1 Visa
Present Address : Bangalore, India
Date:
Place: Bangalore Ramesh Rajasekaran
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