Customer Service Director

Joseph W. Poplawski

Home: 702-***-****

Work: 702-***-****

Cell: 702-***-****

Fax: 702-***-****

Email: ******@*****.***

Work Experience

**** – Present Dragon Fone LLLC

Managing Partner

Formed company to sell Voip services and equipment to small business. We are now selling server access to provide Soho and Enterprise services. Website: www.dragonfone.com

2005 – 2006 Belphone (Belgravia Telecommunications Company)

Director of Operations

The company is a VoIP provider. The company served both the US and Mexican markets. The company now focuses on the Mexican market only. The operation moved to Mexico City. The company provided voice services to small thru medium sized businesses.

2002 – 2005 White Mountain Telephone

Owner

Managed and operated a small business that sold small telephone systems, long distance and local services within the greater Las Vegas area and on the internet.

Contract services with RBM Communications. The company at was selling Voip services to the Hispanic community in the USA and Mexico. I provide support for network planning and operations of their Voip Servers.

2000 - 2002 OneSource Teleservices

Director of Network Services

The company was a Competitive Local Exchange Carrier in Las Vegas, Nevada.

Responsible for Provisioning and Installation of Customers for Local and Long Distance services

Data Collection and translation of Call records for Local and Long Distance billing

Tax Preparation for Local and Long Distance

Daily Operations of CSR and Trouble Reporting

Analysis and Reports for Local and Long Distance services

Designed, installed a Lucent 7 R/E VCDX Central Office and associated remote wire center equipment.

Installed small telephone systems, trouble shoot circuits ( T1, DS3, STS-1)

Installed web servers, proxy servers, firewalls and Cisco routers.

Setup and maintained a Windows NT server for customer service and customer records.

1997 – 2000 Telpac Industries Inc. - Director of Network Operations

1991 – 1997 White Mountain Telephone - Telecommunications Contractor

1989 –1991 FibreTec/EDM, Inc. - Director of Network Operations

1988 – 1989 United Artists Telecommunications, Inc. - Director of Network Operations

1984 – 1987 Sky Switch Satellite Communications, Inc. -Director of Program Operations

1982 – 1984 Near Space Communications - Director of Program Operations

1980 – 1982 The Chicago Board of Trade - Chief Telecom Engineer

1979 – 1980 Northern Telecom - Midwest Transmission Supervisor for Private Networks

1976 – 1979 United States Air Force

Education:

Graduated from St. Augustine Seminary

Attended Chicago Community College, Major in Business Administration

Attended Chapman College, Major in Electronic Technology

(Courses in AC analysis, DC analysis, solid state design, digital computer design and Communications Systems Analysis).

Air Force Basic Electronics School

Air Force Telecommunications Systems School

Equipment Certifications:

InteCom PBX Systems

EDM PC-PBX

Northern Telecom Switching System Courses (DMS-100,DMS-250)

Northern Telecom Dops (Digital Operator Position System) and Eops

NACT Small Tandem Training (LCX-120, STX-2000)

NACT Telecommunications billing system (NTS-1000,NTS-2000)

Lucent 5 ESS provisioning and maintenance school

Lucent VCDX central office

Lucent FT-2000 Lightwave system

Vertical Networks Integrated Telephone Systems

WaveRider Wireless Networks (900 Mhz Wireless Local Loop and point to point links)

TalkSwitch PBX

Allworx PBX

Polycom VoIP telephones

Aastra Telephones

Bicom Systems VoIP servers

PortOne VoIP servers and billing system.

Tigernetcom VoIP Telephones and IP based pbx

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