Customer Service Experience
Resume:
FT receptionist/ Administartive Assistant
Kimberley Blackett
*** *** ****** *** ******** NY 11207 347-***-**** ******************@*****.***
Objective
To gain more experience while obtaining a career within your company. I believe I can be a very great asset to your company. I am a hard worker and quick learner; I put a lot of pride and integrity in my work. I am customer oriented and I multi task with excellent customer service.
Experience
June/2010-Present Lowes Brooklyn, NY
Cashier
• Assisting managers and Head Cashiers in opening and closing of the store.
• Giving customer above and beyond customer service.
• Keeping my Front End department clean within the company’s policy regulations.
April/2010-June/2010 U.S Census Bureau Brooklyn, NY
Enumerator
• Going around the community and filling out a survey in order for everyone to get counted.
• Meeting with my Crew Leader to discuss and maintain my case file for the week.
• Going over other Enumerator errors making sure everything is perfect at the end of the census period.
May/2009-June/2010 JC Penney NYC, New York
Customer Service Associate/Cashier
• Assisting with opening and closing of the store.
• Helping the customer find their merchandise and giving 100% highly satisfactory work.
• Helping the customers with online and catalog purchases.
January/2007-March/2009 Circuit City Brooklyn, New York
Customer Service Department Manager
• Helping customers with returns, complaints, and questions about the store and product.
• Having my peers do weekly customer service training exercises.
• Keeping my department and peers on track with meeting company protocol and reaching our monthly sales goal.
January/2006-April/2009 Okojie & Associates Brooklyn, NY
Receptionist
• Moderate clerical duties: Faxing, photocopying, and receiving mails.
• Secretarial duties -answering the phone, making appointments, writing memos, and calling clients.
• Light cleaning of the office.
June/2004-August/2005 Jewish Child Care Association Brooklyn, NY
Independent Living Youth Advocate
• Mail correspondence: Making monthly calendar, daily newsletter, and daily memos to social & case workers.
• Having a weekly meeting with the teens within the agency to discuss and teach how to live and fend for themselves.
• Maintain money management before, during, and after all events and activities throughout the weeks.
September/2004-January/2005 Brooklyn Academy High School Brooklyn, NY
Guidance counselor Assistant
• Making sure all the Students have there schedules and classes in order for the school year.
• Having all the school’s paper work in order for school trips and events.
• Assisting all the teachers with making sure all there assignments are ready every day.
Education
September/2009-Present Empire State College New York, NY
Credits acquired towards a bachelor degree
Volunteer Experience
I did an externship at CUNY New York City College of Technology in Brooklyn, NY from August 05-January 07 at NYPIRG for extracurricular activity. I helped with making signs for health awareness, schedule appointments with shelter directors to help coordinate our event “Teen Mother’s Day”, and also a can food drive on Halloween. I also worked in the front and back office, pulled files, schedule appointments, answer phones, and assist the NYPIRG coordinator.
References: Furnished Upon Request
KIMBERLEY BLACKETT
555 New Jersey AVE
Brooklyn
New York
11207
July 14, 2012
Dear Sir or Madam:
I’m writing in response to your advertisement for a job opening within your company. I have over eight years’ experience in this field, and although I do not have the degree you’re looking for, I have strong technical skills and proficiency in word processing, access, and spreadsheets. In addition, I have successfully provided support services to my fellow colleagues, as well as leading my department area for my employers.
I’d like the opportunity to tell you more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I’d be happy to supply strong references at your request.
I look forward to discussing the position with you.
* My current job is being held at Lowes as a Front End Cashier. At Lowes I am responsible for the last impression the customers has on the store. It is required of us to sell and drive the importance of our protection plans. It is very diligent that we are well informed about the store and products. Within this capacity I was responsible for a large amount of money. I believe that this experience with this well known company is a great asset. Being able to converse and help others is a big part of who I am.
*Prior to Lowes I held a temporary position at The U.S department of commerce, Census Bureau Division. My position is a NRFU Enumerator; I am responsible for going around my community and making sure our case file surveys are filled out so everyone can be counted. I make sure my surveys and routes are all completed on time, and trying to get everyone to comply by doing the survey. Working for the Census Bureau has made me realize how much the state is doing to help benefit our communities and to help the next generation of young adults to have the stepping stones they need in order to succeed in there coming life.
*Prior to The Census Bureau I was employed at JC Penney in the heart of Manhattan. My position is a Customer Service Associate, I was responsible for greeting the customers, and making sure they are treated with the utmost respect. I make sure my customers are highly satisfied with my customer service and they leave the store with a smile on their faces. JC Penney is a great stepping stone in the career field of Customer Service, and it was an honor working within the company. I believe that having these out look experience can help me to benefit your company in a much more productive way.
I would be delighted to have the opportunity to meet you in person and tell you more about my experience. I look forward to hearing from you.
Thank you in advance for your consideration,
Sincerely,
Kimberley Blackett
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