Manager Assistant
Resume:
Jose Luis Gonzalez
Houston, Texas 77056 -3950
Cell 281-***-****
**************@*****.***
OBJECTIVE:
A managerial position with a hotel that has a reputation for a high standard of service
EXPERIENCE:
2011-Present Assistant Housekeeping Director - Doubletree Suites by Hilton
Conduct daily staff meetings for housekeepers, supervisors, inspectors, and laundry personnel
Assign rooms to housekeepers on a daily basis
Assign all supervisor paperwork
Ensure that personnel complete their responsibilities in a timely and effective manner
Ensure all amenities are placed in VIP guest rooms
2009-2011 Housekeeping Manager - Club Quarters Hotel, Houston
Hire, train, and supervise employees
Conduct staff meetings and professional development
Implement cost control: manage labor and purchasing of inventory to meet or do better than budget
Order supplies as needed, authorize payment s, process invoices
Enforce policies and procedures of the hotel
Interact with guests and respond to their needs
Inspect rooms and commons areas
2007-2009 Housekeeping Manager - Alden Hotel, Houston
Manage all staff, supervisors, and assistant managers
Schedule staff and coordinate monthly meetings
Process payroll
Purchase inventory as allocated by budget
Interact and respond to guests ‘needs
Enforce policies and procedures of the hotel
Weekend Manager-on-Duty ( MOD)
2005 – 2007 Room Service Assistant Manager - Four Seasons Houston, Hotel
Schedule staffing to accommodate the business
Ensure the accuracy of guest orders before delivery
Coordinate the delivery of amenities with other departments
Recommend innovations in guest services to enhance appearance and customer
satisfaction
2002 – 2005 Banquet Assistant Manager - Four Seasons Houston, Hotel
Ensure all meeting spaces and set-ups are according to BEO
Work with executive chefs to schedule meal service for events
Supervise staff scheduling on a routine basis
Follow up on BEO schedule prior to the event
2098 – 2002 Housekeeping Assistant Manager - Four Seasons Houston, Hotel
Check VIP rooms
Follow up on assignments to turn- down rooms
Conduct seven to nine room inspections daily
Confirm that all guest s’ requests are placed in the rooms prior to arrivals
1995 – 2098 Office Coordinator of Housekeeping -Four Seasons Houston, Hotel
Answer guest calls for housekeeping requests
Make regular housekeeping assignments on a daily basis
Assign daily duties to housemen and supervisors
Assign all VIP and “special attention “ rooms daily
Assign all rooms’ work orders to engineering
Review all supervisor s’ completion of “inspection and completion “spreadsheets
1993 – 1995 Laundry and Dry Cleaning Supervisor – Four Seasons Houston, Hotel
Ensure that all laundry and dry cleaning was picked-up and delivered in a timely
manner
Ensure that all garments were properly tagged and invoiced
Train staff operation of all laundry and dry cleaning equipment
Inspect each garment for proper handling and quality of service prior to delivery
Pre-Opening Trainer:
Train housekeeping staff before opening of new hotel:
2004 – Four Seasons Hotel, Miami
2003 – Four Seasons Hotel, Philadelphia
2000 - Four Seasons Hotel, Caracas (Venezuela)
References:
Available upon request
Contact this candidate