Customer Service Administrative Assistant

**** ******* **** ***.*, Mount Rainier MD, *****• ***********@*****.*** Phone 301-***-****

Career Objective: To acquire a position in an aggressive organization that leverages my managerial, problem solving and organization skills.

Strengths: A team player with excellent written and oral communication skills; the ability to meet and exceed expectations and work efficiently and independently; resourceful under pressure and take strong pride in my work. Demonstrated ability to manage assignments in fast-paced environments under minimal supervision; proven track record as a self taught employee who is able to quickly learn new skills and advance within the company.

Education:

June 1980 High School Diploma, North Central, Indianapolis, Indiana

January 1981-1983 Martin University, Communications, Indianapolis, Indiana

Work Experience:

Jacobs Engineering Company

Arlington, VA

Contract Administrative Assistant

December 2009 – March 2010

• Familiar with all aspects of the contract change order process from inception to execution

• Tracked change cost and budget numbers for Resident Engineers

• Prepared modifications and procurement request for Contracting Officers

• Prepared appropriate paperwork if funds needs to be allocated for insufficient funds at contract close-out

• Duties included dealing with difficult customer service issues

• Coordinated and performed a range of staff as well as operational support activities for the department; served as a liaison with other departments in the resolution of day-to-day administrative and operational problems

• Provided administrative/secretarial support for the department, such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries

• Operated personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings

• Sorted, reviewed, screened and distributed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries

• Trained and assisted other staff as and when required

• Meticulously maintained all contract document and records pertaining to the construction contract process

Parsons Management Consultants / Belcher Consultants, Inc.

Dulles, VA

Contract Administrative Assistant

March 2004 – November 2009

• Processed contract change orders inception to completion

• Worked in maintaining certified payroll for AIP projects for the FAA

• Completed and verify all certified payrolls

• Administered in field verification from workers pertaining to certified payroll

• Tracked change cost and budget numbers for Resident Engineers

• Prepared modifications and procurement request for Contracting Officers

• Prepared appropriate paperwork if funds needs to be allocated for insufficient funds at contract close-out

• Assisted Resident Engineer and Contracting Officer in contract change negotiations

• Assisted Contracting Officer in contract close-out procedures

• Maintained customer support to insure business between the two parties was running smoothly.

• Attended weekly progress meetings and on a need be basis attended negotiation meetings

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers

Document Control Supervisor

March 2001- March 2004

• Contributed with the implementation of the electronic document control system

• Developed written document control procedures that insure system efficiency

• Supervised document control staff in their dispatch, receipt, recording, distribution and filing of documents

• Operated and maintained the organization’s automated correspondence suspense system

• Ensured the document control staff and project personnel were trained in the document retrieval process

• Maintained quality control of database software

• Responsible for archiving and retrieving documents

Engineer Technician

January 2001 – March 2001

• Recorded submittals from various contractors daily

• Entered technical support request into the database system

• Distributed submittals to contractors for their review

• Organized minutes from weekly meetings

• Gathered blue prints for review

Document Control Technician

July 1999 – January 2001

• Recorded information in database system upon receipt of documents

• Sorted all dispatched documents in the document\drawing control system

• Retrieved documents and maintained the automated distribution

• Maintained the UPS account and prepared packages daily

Skills: Windows 2007/XP, MS Office Suite, Expedition, WordPerfect, Oracle, Primavera Expedition, Hummingbird DM

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