Customer Service Administrative Assistant

Nilda Cristina Turner Ph. 210-***-**** email: ************@***.***

Profile

I am submitting my resume to express my interest in becoming part of your company. I am accustomed to a fast paced environment where deadlines are priority and handling multiple jobs simultaneously is the norm. I enjoy a challenge and work hard to attain my goals. I am sure my education and work experience will contribute greatly to this company.

Work Experience

Heard & Smith, LLP San Antonio, TX 3/2008 - 01/2012

Positions held:

• Medical Dept. (Medical Clerk) 11/2011 - 1/2012

• Hearing Dept. (Advocate Assistant) 2/2011 - 11/2011

• Packet Processing Dept. (Forms Clerk) 1/2010 - 2/2011

• Administrative Assistant for Branch Office 3/2009 - 1/2010

• Case Status Dept. 3/2008 - 3/2009

*Customer Service: assisted clients in person and by phone by answering questions on their cases, such as case status, hearing/prep questions, correspondence received and other issues they may have*Inbound/Outbound call center: assisted clients updating general information for their case such as resoources, medical providers, work, contact list, etc.*Appointments: updated attorneys calendars on a daily basis, clients phone preparations for forms completion* Medical: called providers to request and/or follow up on clients medical records by mail and/or electronic fax *Branch Office Administration: trained new hires, supply ordering, timesheet tracking, plan/schedule meetings, submit reports and suggestions to meet quotas.

Big Tex Air Conditioning Co. San Antonio, TX 1/2005 - 12/2007

General Office Assistant

*Assisted Supervisor with all functions of Rough-In Dept * Customer service: assited homeowners and new construction builders with questions and concerns * Scheduled meetings and kept calendars organized * Maintained plans and bids for contracts * Track and follow through on house bulding *Prepared and generate spreadsheets on a monthly and weekly basis *Manage basic office equipment such as phone system, copier, fax, scanner.

Cott Beverage Co. San Antonio, TX 6/2003 - 12/2004

Accounts Receivable Assistant

*Assist commercial customers with their business accounts * received and post payments in a timely manner * prepare and update reports and spreadsheets daily, weekly, monthly * Collection calls *Operatied general office equipment computer, fax, copier, phones

Immigration/Naturalization Service San Antonio, TX 6/2001 - 3/2003

Deportation Clerk (First year was hired by a contract company - CHOKTAW)

*Prepared and submit notices of actions taken on each detainee *reviewed service files in order to input data into the automated system * provided general responses to different agencies * performed background checks on detainees to determine if eligible for bond release * print and distribute court schedules to appropriate departments * monitor location of detainees at different detention centers

Skills

*Bilingual Spanish/English (read, write, speak) *MS Office Computer Skills (Excel/Word/Outlook) *Data entry

*Typing skills (50 WPM) *10 key by touch (9000 KPH)

*Customer Service /telephone Skills (10+ years) *Cash Handling

Education Career Point College Administrative/Accounting

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