Customer Service Maintenance

Larry Tucker 678-***-**** or 404-***-****

**** * * ********* **** Austell, Ga. 30106 n15hkz@r.postjobfree.com

Objective: To obtain a position as a certified skilled perofessional HVAC/R technician in the maintenance industry with several years of productive work experience and people skills.

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Education: LAURUS TECHNICAL INSTITUTE HVAC/R CERTIFICATE (2009), JONESBORO, GA

Universal EPA Certified, R410-A Certification, 609 Certification

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Key Skills:

Basic Electricity Heat Pumps Air Quality

Electric Heating Mechanical Troubleshooting Plumbing

Electric Troubleshooting Gas Heating Carpentry

Refrigeration Blueprints Welding

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Qualifications Profile

Service and Repair: Adept troubleshooting, repairing and maintaining and performed preventative maintenance; test electrical circuits and components.

Customer Service: Outstanding commitment to quality and service; adept at communicating with vendors, team members and customers to deliver excellent service, provide work order updates and answer questions.

Administration: Excellent organizational skills with ability to manage multiple time-sensitive work orders. Accurately document all completed jobs to ensure proper billing. Continuously maintain compliance with all safety rules, policy, and procedures.

Computer Literate: The ability to input descriptions of work completed into computerized maintenance systems, and updates all applicable invoices per data input.

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Professional Experience

Frito Lay, Inc Atlanta, GA 2003-2009

Warehouse Lead

Responsible for unloading and pre picking bulk teams

Ensured technicians were successfully trained while consistently delivering 95% efficiency and 98% accuracy for just in time ordering.

Performed daily evaluations of performance from previous work shifts

Assisted with CSR ordering management generating orders via pipeline and routing orders

Lead and assisted product supply ordering for the facility

Advanced from #9 out 10 DCs in the region to #4 in service

Proprietor College Park, GA 2004-2009

Maintenance

Completes daily, weekly and monthly checklists on building equipment maintenance

Maintains records of scheduled service, estimates for supplies, repair parts; orders parts as needed.

Accomplished various maintenance tasks from punch-out to appliance install, repair and troubleshooting

Provided excellent customer service to patrons and tenants

Responds to emergency maintenance requests as required.

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