Customer Service Manager

Brittani I. Kotecki

**** ******* ***** ****, ****** OH 44256 ********@*****.*** 330-***-**** (cell)

EDUCATION:

University of Cincinnati; McMicken College of Arts and Sciences Graduated: 12/2010

Bachelor of Arts in Communications with Honors

German Studies & Business Minor

Public Relations & European Studies Certificate

Dean’s List every quarter 3.8 GPA Financed 100% of education through employment and student loans

OBJECTIVE: To solidify a challenging position with a secure company wherein I can establish excellent ground work for the beginning of a rewarding career. My degree in Communications,

with a Business minor, allows me to enter a diversified arena where I hope to be known for my dedication, integrity and fine work!

WORK EXPERIENCE:

Loft: Co-Manager

Akron, OH 07/2011 present

• Maintain customer service responsibilities by supervising, coaching, instructing, hiring, and leading sales associates.

• Managerial duties also include: opening/closing, audits, payroll, scheduling, floor sets, training and resolving customer disputes.

• In absence of Store Manager, assuming additional duties.

Ann Taylor: Sales Lead

Akron, OH 07/2010--07/2011

• Maintain customer service responsibilities by representing ideal work examples for sales associates.

• Managerial duties also include: audits, payroll, scheduling, training and assisting with resolutions to customer disputes.

Pro Model & Talent: Talent Director

Akron, OH 01/2011--05/2011

• Recruit, interview and explain elements of acceptance to candidates of model/talent program.

• Present various aspects of modeling/talent program to accepted candidates in group format.

Student Advisor to the Dean

University of Cincinnati 09/2009 7/2010

Organize appointments, student tours and help with admission questions in the Dean’s office of the College of Design, Architecture, Art, and Planning.

Promote events of college offerings and greet perspective students through informative speaking skills, creativity and ability to lead in the suited environment.

Supplemental Instructor Leader

University of Cincinnati 08/2008 6/2009

• Plan and design additional course information for challenging rhetorical theory course so that students are able to grasp the material more effectively.

• Audit lecture discussions to understand the problems behind the disconnection with students and the theory.

• Competitively selected to instruct students on the challenges in rhetorical theory in order to obtain an above average student performance.

Peer Leader

University of Cincinnati 08/2008 04/2009

• Inform the first year experience communication learning community about activities, curriculum options and campus services that will enable them to succeed at the University of Cincinnati.

• Advise 20 students on intellectual and self-management skills, university commitment, professional exploration and clarification and community service in order to ensure each first year student has the ability to make the most out of their freshmen year.

St. Jude Children’s Research Hospital Internship

• Administering all aspects of fundraising campaign, event planning, creativity in devising goal planning and public relations.

HONORS/AWARDS

• Phi Sigma Theta National Honor Society

• Honors College

• Accepted into study abroad program in both Berlin, Germany and Florence, Italy

• Mortar Board National Honor Society

• Golden Key International

• National Honors Society

• Ivy Chain 12/08 & 6/09

• Delta Epsilon Phi German Honor Society

• Recipient of Tri Psi scholarship

• Young Women’s Leadership Ball recipient

• Selected for IMTA talent convention

• Research Program in Galapagos Islands

ACTIVITIES

• Panhellenic President 1/09-8/09

• Tri Delta- philanthropy chair 2008-2009

• Member of the Sorority Extension Committee 2009

• Rho Gamma 2009

• Dance Marathon-co-chair for activities/programming 2009

• Student Activities Council

• Programs and Activities Council

• McMicken Ambassadors-Vice President of external affairs

• PRSSA

• Alpha Phi Omega

• Honors Retreat Leader

• German Club

• Peer Leader

• Diversity Conference planning committee

• COMMUNITY SERVICE

• UC Football Games concession volunteer

• Homecoming 5k

• Vacation Bible School Teacher

• Hurricane Katrina Date Auction

• Volunteer for Girl Scouts at local inter-city programs

• Clean up Cincinnati

• Relay For Life Committee & Team Captain

• Actively involved and a volunteer for

St. Jude children’s Research Hospital

(Dream Home Give-Away, Telethon, Radiothon)

Safety Town Teacher

Volunteer for Disability Services

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate