Sales Customer Service

Debra A. Myers

**** ******* **** ****, #****

Dallas, Texas 75254

Cell: 214-***-****

Email: ******.********@*****.***

PROFILE SUMMARY

Strong work ethic and capacity to take initiative

Outstanding written & verbal communication and interpersonal skills

Twelve years experience in organizational and administrative support

Solid ability to multi-task

PROFESSIONAL QUALIFICATIONS

EXECUTIVE ASSISTANT:

Managed executive’s email, calendar and arranged conference calls

Acted as liaison for the CEO both internally and externally

Created presentations, communications, and reports

Maintained confidential files and records

Database administration and training including conversion to new system

Arranged travel for CEO and other executives

Resolved customer concerns that elevated to the level of the President

Maintained equipment pricing for sales staff through the company

Developed relationship with nationwide dealer community and executive staff of major manufacturer

Responsible for attending meeting and taking/distributing meeting minutes for national dealer council

Advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

OFFICE MANAGEMENT / HUMAN RESOURCES:

Motivated staff to deliver quality customer service and meet sales expectations

Known as “go to” person throughout the organization when unsure where to go for answers

Responsible for recruiting, hiring and training all sales staff

Assembled all new employee paperwork for HR processing

SALES AND MARKETING:

Created marketing and advertising programs through company collateral and website enhancements

Maintained social networking on a weekly and monthly basis

Developed and edited articles for various trade publications

Created new programs to improve selling productivity by reducing the number of calls by Account Executives to customers bound in existing contractual obligations

Marketed services for clients to maintain competitive costs, including the development and assembly of bid specifications

Contacted business and community organizations to build partnerships and provide services

Sponsor and attend professional events, trade shows, industry meetings in order to build business relationships

EVENT COORDINATION:

Planned and facilitated all company events including holiday parties, company meetings, and visitor walk-throughs

Organized workshops for potential customers showcasing company’s technique and procedures

Planned, promoted and orchestrated special events with a focus on customer appreciation

TRAINING AND INSTRUCTION:

Responsible for training all sales staff on CRM and procedures

Classroom instruction for co-workers and management on business procedures and interpretation of federal laws

Performed group presentations to educate new members on proper utilization of their healthcare plan

EDUCATION

University of Arkansas at Little Rock 1999 – 2000

Little Rock, Arkansas

Focus area in Marketing

Pulaski Technical College 1998 - 1999

North Little Rock, Arkansas

Associate of Arts Degree

EMPLOYMENT HISTORY

Nevill Imaging Solutions Carrollton, Texas 2008 – 2011

Executive Assistant / Marketing Coordinator

Bob Lilly Professional Promotions Dallas, Texas 2007 – 2008

Director of Business Development

Stars Design Group Dallas, Texas 2006 – 2007

Account Executive

IESI of Missouri St. Louis, Missouri 2003 – 2006

Business Development Representative

Rebsamen Insurance Little Rock, Arkansas 2000 – 2003

Account Manager

Prudential Insurance Little Rock, Arkansas 1990 – 1997

Account Manager

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