Customer Service Manager

Melissa Johnson

*** *. *********** **., *******, AZ 86334 • 928-***-**** • *********@*****.***

SUMMARY

Dependable, motivational and confident customer-oriented management professional with over 8 years experience including cash handling. Strong communication and organizational skills. Sharp critical thinking and problem solving skills. Ability to work in both a team and individual work environment. Proficient in Microsoft Office Word, PowerPoint, and Excel.

QUALIFICATIONS

Management Skills

• Supervision of up to 5 team members

• Daily operations management including sales, supply order, and inventory control

• Time and labor management of staff to ensure productive and efficient business operations

• Liaising with vendors to promote mutually beneficial professional relationships

• Responsible for opening and closing of store

Sales & Customer Service Skills

• Rapport building to develop and maintain client base

• Address and resolve customer service skills in a timely manner

• Exceeding required mystery shop score of 80%, consistently achieving 90% or more

Accounting & Administrative Skills

• Sales and cash reports

• Monthly profit and loss accountability

• Processing and scheduling of food orders

• Processing of weekly, mid-month and end of month paperwork/reporting of store performance

• General administrative skills including answering phones, filing and paperwork

EMPLOYMENT HISTORY

Shift Manager/Team Member, Buffalo Wild Wings, Prescott Valley, AZ 9/2007 – 5/2010

Assistant Manager, Sonic Drive-In, Prescott, AZ 10/2005 – 5/2007

Shift Manager, Sonic Drive-In, Chino Valley, Prescott, and Prescott Valley, AZ 5/2002 – 2/2005

EDUCATION

Associate of Science: Accounting Technology Anticipated Graduation: January 2012

Anthem College Online; Phoenix, AZ

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