Technician Software
Resume:
Thomas S Evans III
Lugoff, SC 29078
******-*****@****.***
A experienced computer desktop/helpdesk technician providing computer support to users in a help desk setting. Inbound helpdesk support taking calls from users issues ranging from connectivity issues, email support, software and hardware issues, network printer maintenance support, e mail account support and trouble shooting, video conference setup, hardware/ software in a break fix department, Desktop remote and V.N.C. experience, IMAC (Install Move Add Change) computer system configuration and imaging tech using Ghost s/w, IP Telephone installation and trouble shooting , inbound helpdesk ticketing support, active directory management for users policy rights.
PROFESSIONAL EXPERIENCE:
Kershaw County School District
H.P. IT Services/Advantage IT Services
Computer Technician
2/2011 – Present
I work for Camden High School as a HP tech for the I Can Laptop program for the school district. I am a break fix technician for Hewlett Packard on site for the students and the school staff. Providing hardware diagnostics &
repair for laptops, desktops and network printers etc.. Experienced with backing up & restoring user data, setting local configuration settings and installing software applications, imaging the hard drive, connect to the network and troubleshoot install problem. If problem cannot be solved on site I ship the laptops back to HP Service Center for repair. Receive incoming level 1 support calls from population of wireless laptop users (Students/Teachers/Staff). Submit Level 2 calls into Track-It on behalf of supported end users. Services include Installations, Moves, Adds, and Changes. Services include the repair or replacement of all in-scope personal computer hardware and in-scope server hardware for Teachers/Staff.. Services addresses 1st level support providing general Microsoft server and as well as 802.11b/g WLAN Services to include Break/fix, desk side support, installations, moves, add, changes recording tickets in Track-It ticketing system.
Pomeroy I T Services – Contract Position
Sr. Computer Tech
04/2010 – 6/1/10
I worked as the senior technician onsite with Lowes Home Improvement stores traveling the Alabama/Georgia region upgrading their computer systems to handle the new fiber optic lines. We installed the new systems pre built scripting, loaded software and verify the system is online and correct. Verify that all the pre approved systems are active online and approved by the manager on duty. I handled the depot of shipping the old systems back to the vendor handling all control of asset management services
Field Solutions / Native Staffing I.T. Staffing Agencies
Computer Technician
08/2009 – Present
I worked as a Computer Technician contractor installing and repairing computer systems for various clients under contract with these company. The assignments vary by the client needs from replacing a faulty computer, upgrading a current one or installing repairing a new system, printers installs hardware replacement and troubleshoot software issues and various other issues associated with the client needs.
McKesson Pharmaceutical Company
Deployment Technician
2/2009 - 6/2009
I worked as an asset management computer technician receiving inbound computers and recording them into an asset database for company record keeping. I built laptops/desktops to various departmental, migrating users’ data using Ghost or PC DNA transferring user’s data to new image. Trained user of the new company wide changes and supported internal and external email system. I worked with the users at desk side, remotely and online to resolve typical helpdesk issue with software, hardware, connectivity issues on VPN and Citrix.
Prism Pointe Technologies
Help desk Support Analyst
7/2008 – 11/21/08
I worked as an inbound help desk helping end users solve problems in a XP/Vista environment with PC’s, or computer server related issues. I provided help desk support to users, having email, connectivity, printing, and hardware and software issues and logging them into a Remedy ticketing system. I would order replacement parts if the issue is un-resolvable or requires a replacement of part is determined by our service level contract. I also dispatched technicians to resolve issues on site.
DeKalb Community Service Board
Helpdesk Support/P.C. Technician (Contract Position)
10/2007 – 2/2008
I worked as a help desk support person for over 500 users in a medical clinical environment, upgrading the computers to meet federal ERM standards. I provided desk side support to users with software and hardware issues and remote desktop sessions. I trained users on the functionality of XP from Windows 2000. I was the point of contact for LAN/WAN connectivity issues, hardware/software, email support, connectivity issues, printer support, and login support for users using Citrix and Novell GroupWise. I installed hubs routers and switches for the satellite centers. I performed daily companywide back up of data on a VERITAS tape drive system.
Bell Industries (Hunton & Williams Real Estate Law Firm)
Helpdesk Support Coordinator/Computer Tech (Contact Position)
2/2007 – 9/2007
I worked as a help desk support technician logging tickets into Remedy ticketing system for the company wide XP/Office 2007/Outlook 2007 conversion project. I provided desk side support for the firm lawyers and paralegal staff in numerous capacities from personal to company software, hardware issues, software and user support for various applications in a legal environment. I served as the point of contact for connectivity issues network support for users, troubleshooting network-printing issues, computer configuration, email support, hardware and software issues service and maintenance, point of contact for vendor related issues. I also setup meetings for video conferencing depositions, or telephone conferencing meetings.
I also worked as the hardware technician for entire firm in a break and fix environment point of contact for installs, moves, add, changes of computer systems for the firm's new hires, transfers and relocating employees and staff to different departments. I provided installation and desk side support for companywide computer equipment support for rollouts and upgrades and new systems. I was in charge of the company computer inventory, working as the inventory control technician.
Dwight David Eisenhower Army Medical Center, Fort Gordon, GA
Helpdesk/Desk side Specialist (Contract Position)
1/2005 – 7/2005
I was the Desk side support person for software, hardware issues dealing with connectivity support, installation of secured government issued software and training for the hospital staff and enlisted users in the hospital. I provided services in IMAC (Install Move Add Change) Outlook Exchange E-mail management, supporting users in Active Directory setting up accounts, rights and privileges. Upgraded 3000 computers to a XP environment from Win 2000 and participated in training users. I maintained, tested and upgraded proprietary government issued software for the military departments we serviced. I helped users with personal PDA's, and other forms of communication devices and software in backing up and storing hospital, departments and users data. I assisted in various projects within our realm of support for the military side of the IMD department.
EDUCATION/CERTIFICATIONS
Augusta Technical College, Augusta, GA
A+ Certified, Network+ Microsoft Certified User Specialist (M.O.U.S.)
Dell – D.C.S.E... H.P. Certified Computer Technician
Computer Skills:
NT, 98, ME, 2000, XP, Vista 32 bit (Mac X)
VoIP Telephone System: Cisco Unified IP Phone 7971-G, Avaya IP Phone System.
Server build experience, Blackberry support
MS Office 2003/2007 , Outlook 2003-07, Word Perfect, Lotus, , Dbase, G-Bill, YODA, Preside, Bart PE, GHOST, Sys Prep, Tivoli, ORMA, DMLS, CHCS, CMHC, Docushare, Wireless, 802.11a /b/g, Citrix Metaframe, Vantive, Onyx, Carp Diem, Westlaw, Lexus Nexus, I Ship, Track Pad, Delta View, Delta Share, Interwoven,
HELPDESK
Remedy ITIL, Track-It, HEAT, Service Desk Plus, Remote 32, SMS, Magic, Active Directory, Remote Desktop Control, Ghost, Sys-Prep. VNC, VPN, Citrix
E-MAIL:
Outlook, Eudora, Novell, Lotus Notes
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