Manager Service
Resume:
Sam Bryant
**** ******* **. ***** ******** Hills, Tx. 76182
********@*********.***
Objective A position as a Production Supervisor
Profile • Nearly 20 years experience as professional manager.
• Ability to direct complex projects from concept to fully operational status.
• Goal-oriented individual with strong leadership capabilities.
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to work in unison with staff, piers and upper management
Education Western Christian College
Dawson Community College
Relevant Experience & Accomplishments
Program Coordination
* Successfully managed high volume service department.
* Have developed and implemented coaching for successful training of Service Advisors.
* Maintained high profit margins over previous years.
* Assisted with Director helping 5 to 8 other service departments.
* Worked with manufacture reps and trainers to develop staff.
* Designed service development plans and conducted operation assessments.
* Formulated, wrote, and implemented new employee orientation manuals.
* Maintain high visual image of service department.
* Automotive Adjuster with Pilot Catastrophe since 2005
Management/Supervision
• Directed recruitment and retention of supervisors and staff of 35 + employees.
• Trained, supervised and evaluated staff, coached improvement management skills.
• Successfully refined and implemented new projects.
Employment
•
Coach America- Fleet Support Specialist -Current
Manage a fleet of 1000 + commercial vehicles
Set up new vendors and negotiate price structure and terms
Process all invoices through accounting
Westway Ford – Assistant Service Director
• Meet and greet customers
• Advise on repair needs
• Manage technicians
• Create advertising for Quick Lane
• Used car reconditioning (Wholesale, Retail and Cash cars)
• P & L Accountability
• Direct, coach and train Service Advisors
• Heavy fleet store (80%) Ford, Caterpillar and Cummins diesel
•
Don Davis Ford Lincoln Mercury
2008 - 2009
• Service drive manager
• Work with all advisors to help improve numbers and build clientele
• Responsible for P & L as well as CSI
Pep Boys, Service Manager
1989-1996,2003-2008
• Provide high levels of maintenance and repair of vehicles.
• Manager Trainer
• Assisted Area Director with 7 additional service locations.
Snap on Tools, Franchise Owner
2001-2003
• All aspects of small business owner.
• Developing route sales of tools and equipment.
Mc Clains RV, Parts Manager
1999-2001
• Maintained inventory for retail customers, service department and sales
• Purchased large volume of parts for three dealerships.
Swedish Auto Inc., General Manager
1996 -1999
• Daily operation of parts and service departments
• Payroll and associated benefits and taxes
• Advertising and converting phone and walk-ins to valued loyal customers
Contact this candidate