Customer Service Manager
Resume:
CRAIG SNYDER
North Little Rock, Arkansas 72117
CAREER OBJECTIVE
A position utilizing my training and experience in management.
SUMMARY OF QUALIFICATIONS
. Twenty years experience in management.
.
Strong background in Human Resource Management.
' Extensive experience in selecting and administering employee benefits.
. Skilled in developing and implementing effective training programs.
. Strong background in inventory management.
. Outstanding leadership and management skills.
EDUCATION AND CERTIFICATION
Bachelor oF ARTS, Metro State College, Denver, Colorado, 1980
Major: Secondary Education
Bachelor oF ARTS, Mesa State College, Grand Junction. Colorado, 1978
Major: Sociology,Psychology (pre-law curriculum)
Grade Point Average: 3.48
Courses included: Statistics, Human Development, Abnormal Psycholog-, Abnormal Psychology
Honors: Who's Who Among Students in American Colleges and Universities
Certification:
Secondary Education -Colorado (1980)
Microsoft A+ (computer networking)
PROFESSIONAL EXPERIENCE
BICENTENNIAL,INC./CONVENTION ENTERTAINMENT,INC, North Little Rock, Arkansas June 1993-present
General Manager/Owner
Manage the day-to-day operations of restaurant and bar. Hire, train, and schedule employees.
Supervise and evaluate 40-60 employees, including 25 full-time and up to 35 part-time employees.
Coordinate work performed by contract employees. Control inventory and order supplies.
Research insurance packages and 401K plans. Oversee preparation of payroll, accounts
payable/accounts receivable, tax forms, and insurance. Initiate collection process. Resolve
problems and ensure the highest level of customer service.
. Led company to achieve increases in sales of at least 10 percent per year.
REBOUND,INc., Oklahoma City, Oklahoma and Denver, Colorado August 1988-August 1992
Physical Therapist Assistant
Implemented prescribed programs for patients. Administered hot packs and electric stimulators.
Coordinated exercise, work hardening, and conditioning programs.
CRAIG SNYDER
Resume, Page 2
7250 PECOS CORPORATION, Denver,Colorado
1981-1990 Manager
Managed restaurant and bar. Hired and supervised employees. Processed time cards and payroll.
Maintained inventory and ordered supplies.
Aurora Public Schools, Aurora, Colorado August l980-May l982
Teacher
Taught secondary science classes in First Aid and Health.
References available upon request.
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