Delmonique Brown

**** ********* ** *** *

Atlanta,ga 30329 504-***-****

n0dq93@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile Secure employment within a well-organized institution utilizing my analytical skills and experience, to obtain continuous opportunities for growth. 5-8 years’ experience in customer service and retail management with recognized strengths in data processing, Medical Terminology, Transcriptions, filing, and scheduling. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Microsoft Power Point, and Microsoft Word. A team player, tactful and diligent worker, also a fast paced learner.

Employment AT&T ,SBC Internet Services, Metairie, LA 2008- Present

Customer Service Assistant Provide excellent customer service while fulfilling

g customer needs such as: trouble-shooting connectivity issues, scheduling appointments, management of personal accounts, and act as a liaison between family, corporate offices, and professional services. Collaborate with internal Finance and accounting team. Multi-task between systems and exercise sound judgment in prioritization. Answering multi-line phone, and provide independent investment support for emerging business opportunities. Exhibit excellent verbal and written communication skills.

Xquisite Retail Clothing Store, New Orleans, LA 2008 -2009 Night Manager Managed sales, stock, and office. Filing, data processing using Microsoft Word and Microsoft Excel, and scheduling associate shifts. Trained associates on how to utilize the register, stock clothing on the floor, answer 3 line phones, and provide outstanding customer service.

LFP Incorporation, New Orleans, LA 2007-2008 Customer Service Associate Data Entry and processing Answering customer calls Greeting customers and promoting sales

Education 2007-2008 Sarah Towels Reed Senior High School, New Orleans, LA

Eastern College of Health Vocations, New Orleans, LA 2007-2009

Medical Assistant: Terminology & Transcriptions

References Furnished Upon Request