Customer Service Manager

James O Nundahl

**** *********** ****, ********, ** 92223 • 951-***-****

*********@*****.***

www.linkedin.com/pub/james-nundahl/48/459/a82

Accomplished, results-driven, Business Management professional skilled at providing superior service in residential communities. Highly qualified in service-oriented, leadership positions requiring an emphasis on customer/client satisfaction in a fast-paced environment. Strong interpersonal skills; effective collaboration with management, vendors, co-workers and stakeholders to build positive and cohesive business relationships. Multi-tasking, hyper-organized individual able to effectively prioritize on a daily basis and to change strategies at a moment’s notice to meet changing priorities. A critical thinker and respected liaison for resident’s escalation issues; adept at providing creative solutions to residential and property issues. Effective mediator, ready to embrace new challenges and contribute to the organization’s overall success.

CORE STRENGTHS:

Leadership & Management

• HR Functions – Hiring, Training, Coaching

• Relationship Building & Retention

• Owner & Investor Relations

• Sales/Marketing/PR/Media Relations

• Decisive Decision Making

• Tenant Relationship Management

• Complex Problem Resolution

Property Management Expertise

• Customer Service/Client Satisfaction

• Tenant Relations & Retention

• Contract Negotiations & Mediation

• Research & Marketing Analysis

• Budgeting, Forecasting & Reporting

• Client Expense Management; A/R, A/P

• Microsoft Office Proficient

PROFESSIONAL EXPERINCE:

Business Manager, Lincoln Property Company 2006 – 2011

• Canyon Park Apartments, Riverside, CA (2009-2011) 256 Units

• Park at City West, Eden Prairie, MN (2006-2009) 265 Units

Oversaw all aspects of business performance for a 256 and 265 unit residential property. Ensured maximum occupancy resulting in optimum company revenue. Comprehensive expertise in daily operation of management office and supervision of on-site personnel. Analytical to review detailed accounts resulting in cost containment savings measures. Successfully completed several major capital expenditure projects on time and under budget. Monitored and maintained confidential files and residential accounts.

• Controlled all expenditures, budgets and monthly financial performance

• Managed projects effecting property and residents

• Excellent customer service and communication skills

• Trained and coached on-site staff

Village Green Companies 2003 – 2006

Property Manager • Village Park of Richfield, Richfield, MN 420 Units

Assistant Manager • Promenade Oaks, Eagan, MN 262 Units

Leasing Consultant • Woodlane Place Townhomes, Woodbury, MN 242 Units

Restaurant General Manager • Split Rock Bar & Grill, Minneapolis/St. Paul International Airport 2001 – 2003

EDUCATION:

Masters of Acupuncture • Northwestern Health Sciences University, Bloomington, MN

Bachelors of Social Work • University of Minnesota, Duluth, MN

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