GEORGINA KAROL YOUNG
********@*******.***
OBJECTIVE:
To obtain a position that allows me to make use of my computer and customer service skills, that will also provide opportunities to meet new challenges and develop new skills while continuing to be an asset within my immediate work environment.
SKILLS
Alpha/Numeric Data Entry Microsoft Excel Customer Service
Basic Accounting Microsoft Word General Clerical
EMPLOYMENT HISTORY
HealthPort – Alpharetta GA Jun 2010 – Present
Health Record Transfers – Using alpha/numeric data entry identify and index information contained in a request letter via a PC using a Windows based image system. This information determines pricing, who is billed and where records are to be shipped.
This position is also responsible for generating customer invoice, billing, record printing and shipment.
Bank of New York Mellon – Atlanta GA Jan 2010 – Nov 2010
Wholesale Lock Box – Process incoming payments on various accounts using the following procedures. Completion of these procedures requires using basic data entry and 10 key skills along with hand eye coordination and manual dexterity. This position also requires coordination and organization of work while achieving and maintaining baseline productivity and quality standards.
• Open, sort and perform negotiability scan on check for each item received
• Separate checks from accompanying documentation
• Select and open a batch on the DMP system, select the correct payee and enter the each check amount for that batch
• Set up batch for additional processing by inserting batch tickets between batches
• Re-associate check images to the appropriated documents upon completion of the workflow process
Federal Reserve Bank – Atlanta, GA Mar 1999 – May 2009
Bank Operations – Check Processing. Using ten key numeric data entry, enter information from statements submitted by banking institutions to verify that monetary amounts credited are the same as amounts recorded by sorter machines, via a PC using windows based applications.
• Headed testing project for bank consolidations. Working independently to produce all documentation needed, I was able to make use of my exceptional organizational skills and attention to detail.
• Selected to work on various special projects due to my dedication to accuracy and ability to communicate well with other units.
• Represented Atlanta office by traveling to other offices in the district to assist with switch to Check 21 production system.
• Achieved outstanding performance review based on my ability to organize and complete assigned task timely and accurately with minimal supervision.
• Maintained files for the departments audit cards and other job aides using Microsoft Excel and Word applications.
• Received performance based incentive awards based on my ability to maintain or exceed productivity while assisting other units and working on other projects as need.
National City Processing – Atlanta, GA Dec 1997 – Feb 1999
Lockbox – Retail Remittance Processing Using ten key numeric data entry: Processed account payments from an imaging system to credit various accounts, via a network terminal.
EDUCATION
Career Diploma, Catering & Gourmet Cooking, Penn Foster Schools
Kentucky State University, Frankfort, KY
Graduate, Atherton High School, Louisville, KY