Project Manager / Business Analyst/Quality Assurance
Resume:
CHRISTY N. MASKE
Talented Information Analyst with over 8 years of experience in banking, consulting, healthcare, and insurance industries.
SUMMARY OF QUALIFICATIONS
o In-depth knowledge of business process engineering and software development life cycle, including analysis, design, development, testing, and implementation of software applications.
o Familiar with aspects of daily business operations including Quality Assurance, Business Intelligence, Data Mining, Configuration, Strategic Planning, Personnel, Compliance, Logistic, Medical Benefits, Contract Negotiations, Problem Resolution, Customer Service, Business Specifications, Time Management, and numerous administrative processes.
o Adept at supporting large infrastructures ideal for testing the load, stress, performance, and scalability of products
o Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously
Technical Skills
Databases: Oracle, MS Access, SQL
GUI/Tools: MS Project, Visio, Access, Word, Excel PowerPoint, Crystal Reports, BizTalk Map and BizTalk Editor, Lotus Notes, PeopleSoft
Industry Standards: HIPAA, ISO, SWIFT, NAICS
Platforms: Windows NT/2000/XP, MSDOS,
Mainframe, Linux, UNIX
Defect Tracking/Test Tools: Quick Test Professional (QTP), HP Quality Center, Microsoft Rational Clear Quest
Professional Experience
Wellsfargo Bank, Winston Salem, NC June 2010 – Present
Systems QA Analyst III responsible for testing applications for Wachovia Connections and providing Production Support for Logistics, ACH Management and ACH Payment for the Wells Fargo/Wachovia Migration.
o Provide Functional/Unit, Integration/System, Performance/Load, Acceptance/Installation, and Regression testing
o Report to the project manager, liaison to define, decompose, analyze business technical and functional requirements of the system, and develop the best testing solutions.
o Plan, manage, and perform test result verifications
o Manage and meet deliverables for Business Projects
o Perform and provide production support checkout signoffs and validate system requirements
o Plan, manage, and execute testing of new or modified software programs and patch releases
o Maintain regression test library, modify and create test cases for addition to test library
o Execute SQL queries for data validation in an SQL Server environment
AON Consulting, Winston Salem, NC May 2008- June 2010
Configuration Analyst/Programmer for leading global consulting and healthcare benefits provider responsible for innovative solutions for defined benefit, defined contribution, and health and welfare outsourcing. Assignments included designing and maintaining benefit structures for major US and global companies.
o Responsible for programming and system setup for Benefit Plan Design and rate information
o Wrote SQL code and configured interchanges in HR Portal for importing and exporting data
o Supported operational and benefit administration activities using advanced technical skills
o Developed and updated documentation and technical specifications as required
o Designed, set up, and configured unit and regression testing of system enhancements. Ensured system compatibility
o Extracting and analyzing business data, Created reports and time estimates for Project Managers and/or Client Delivery Officers
o Acted as liaison for functional and technical teams and attended internal, client and vendor meetings and conference calls to communicate business needs.
o Setup Human Resource Portal User Interface and maintained functional and structural testing
GMAC Insurance, Winston Salem, NC November 2000-May 2008
Policy Operation Reviewer II for one the largest automobile insurers in the United States, providing underwriting for a variety of property and casualty products including personal auto, RV, motorcycle, commercial auto and homeowners insurance. Assignment included the Mid-Atlantic Policy operations area.
o Handled underwriting telephone calls, marketing, billing and endorsement inquiries from agents and Insured.
o Researched and resolved agent and insured issues and followed up as needed.
o Analyzed policy transactions and corrected errors.
o Released endorsements, reviewed error reports, proof of prior documents, processed police reports and renewals
o Processed new business applications, cancellations, DMV transactions and status reports
o Handled escalated and advanced policy issues
US Census Bureau, US Dept of Treasury, Winston Salem, NC October 1999 to November 2000
Assistant Manager of Technology/Automation Technician responsible for managing automation functions in the Local Census Office for Census 2000. Responsibility included first line of contact for all hardware, software, and telecommunication problems and usability in the LCO and between the LCO and the Regional Census Center.
o Planned and coordinated the installation, testing, operation, troubleshooting and maintenance of hardware and software systems for Census 2000.
o Ensured and maintained the confidentiality, integrity and availability of systems, networks, and data.
o Modified and supported new and existing applications software. Trained personnel on IT functions.
o Provided assistance with Payroll management
Education
MBA, High Point University, High Point, NC, 2012
B.S. MIS, High Point University, High Point, NC
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