Management

Tina Fountain

***** ******* ***********@*****.***

Oak Park, MI 48237 (248) 752-2147___________________________________________________________________________________

CAREER TARGET

PROJECT MANAGER/RETAIL & RESTAURANT MANAGER

Driven management professional with over 10 years experience leading team players in achieving performance goals. Great team player that is resourceful with building relationships and motivating colleagues. Experienced working in an environment that demands creative thinking and exceptional written and verbal skills. Record proven leader that displays confidence with creating a team that produces high quality standards. Confidence and poised in communicating with individuals at all levels. A record of achievement in meeting and exceeding customer and employer expectations. Proficiency in Microsoft Word, Excel and PowerPoint.

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EDUCATION

AA, Business Management Oakland Community College

December 2010 Southfield, Michigan

MANAGEMENT PROFILE

Leadership/Coaching

•Trained and coached crew members to produce quality customer service and excellent performance.

•As a quality control inspector: trained incoming personnel on the process of sorting and examining automotive parts.

•Provided training to new employees on the inspection process

Communication

•Conducted meetings, to review stores performance, management requirements, and future goals.

•Created written reports of store performance and employees' evaluations.

Administrative

•Created an excellent customer service culture which increased revenues up to $1 million annually.

•Increased sales performance by controlling employees' hours and staffing during peak hours.

•Created employees schedules to coincide with the expected demand of the seasonal promotions

•Purchased and controlled inventory.

•Hired new employees to meet staffing requirements of the store.

•Maintained store's inventory by recording daily counts of supplies and controlling food waste.

WORK EXPERIENCE

Sorter TDS Automotive

12/2006 to 01/2008 Detroit, Michigan

Quality Control Inspector Modular Automotive Systems

12/2004 to 12/2006 Warren, Michigan

Store Manager Taco Bell

07/2002 to 12/2004 Beverly Hills, Michigan

Assistant Manager Taco Bell

12/2001 to 6/2002 Ferndale, Michigan

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