Ashley Grant

**** **** ****** **** **** Beach, FL 33407

Home 561-***-**** Cell 561-***-**** n06nsv@r.postjobfree.com

Ablities

Outstanding Customer Service

Data Entry Skills

Listening

Phone Skills

Handle Large Call Volume

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Customer Resolution

Multi-tasking

Quick Learner

Motivated, Self-Starter

Positive Attitude

Flexible

Qualifications

Assisted customers with products and services.

Handled large volume of customer calls in a call center environment.

Worked face to face with diverse customers

Interacted with customers and provided information in response to inquiries about the establishments products and services.

Determined requirements by working with customers.

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implemented solutions and escalated unresolved problems immediately to attention of appropriate staff member.

Fulfilled requests by clarifying desired information and completing customer requests by providing excellent customer service.

Maintained call center database by entering information into system

Employment Experience

Customer Service/Retail Banker

April 2011 to Present

Citibank

Handle customer inquiries, complaints, and solve the problem with prompt, accurate and courteous replies over the phone. Provide general information relating to Card Product & Banking Product. Achieve the departmental goal and objective. Initiate sales after handing daily incoming calls. Execute customer instructions of both financial and non – financial transaction. Handle the charges dispute inquiry and take the whole process to ensure the reply delivered with prompt accuracy. Analyze and determine on Temporary credit line extension based on the customer profile and criteria definition. Analyze and decipher system applications to perform customer data maintenance. Identify selling opportunities to act upon it, or to pass to the appropriate parties to follow up. Identify service inefficiencies and report to the Team Leader. Meet the indicators and standards of Citiphone Banking set by management (e.g. Call Courtesy Rate, Call Accuracy, etc.) Pass on the unsolved calls to the Investigation Unit.

Youth Services International

September 2008 to April 2010

Maintained the security of the facility and grounds. Escorted youth to work, mealtime, recreation, and educational activities. Participated in youth supervision and instruction. Maintained proper conduct and security of youth in work, recreation, and education. Performed related work assigned or required. Communicated written and verbal reports and information within the unit and all other duties assigned.

UCCR

March 2007 to May 2008

Stainsafe

Answering incoming calls, filing and processing warranty claims, providing

status and resolution on existing claims, train new hires, communicate

effectively with technicians, and furniture dealers. Perform daily tasks in

Microsoft Word and Excel. Provide a high level of customer service with

professionalism in high stress situations.

Receptionist

October 2006 to January 2007

Braman Audi

Appointment setting, general clerical duties, maintained incoming calls on multi

line phones, maintained vehicle registration database, prepared schedule for

following day , assisted managers and salesman when needed, and provided

excellent customer service.

Photo Specialist/ Cashier

May 2005 to September 2006

Walgreens

Processing and developing film, Inventory and stock, maintained a balanced cash

drawer, and customer service.

Booth/ Rental Agent

November 2003 to May 2005

Vanguard Car Rental

Without direct supervision handled exit gate, logged tag and vin numbers into

database, created and or cancelled reservations, general office work, answering

multi line telephones, handled customer personal information, kept track of cars

checked in and out on my shift, and customer service.

Skills

Proficient in Microsoft Word, Excel, PowerPoint, and Access. I have the ability

to make decisions and function effectively in high stress situations.

Communicate effectively, establish and maintain effective working relationships

with others. Understand and apply rules and regulations, policies and

procedures. Collect, Evaluate, and analyze data.

Education History

H.S. Diploma

May 27, 2004

Survivors Charter School

West Palm Beach, Fl

GPA: 3.2

References available upon request

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