Project Manager Management

JOHN S. VACCARO

**** ********** **** ******* ********** 95648

916-***-**** ************@*****.***

Background includes over twenty-five years of combined marketing and operations experience. Areas of expertise and success include:

Project Management Training and Course Development

TQM/SPC Implementation Management

Customer Service Marketing Strategies

Business Development Sales

Solid reputation for leadership, organization, dependability, integrity, and dedication. Profit oriented, collaborative team management style, customer satisfaction focus, and excellent communicator.

OBJECTIVE

To utilize my effective and proven expertise in project management and process re-engineering/continuous improvement for an organization within the greater Sacramento area.

WORK EXPERIENCE

The Rock of Roseville, Project Manager, PMP March 2004 – July 2009

Responsible for growing and developing internal operations for non-profit organization.

As Project Manager, represented The Rock of Roseville during their $7.5 million building project. The project was a success and received high marks from the City of Roseville. John Justus Hammel, Green, & Abrahamson’s (architect) Team Principal who specializes in educational, church, and non-profit clients stated that he has not “encountered a better, more organized, and more responsive project manager and with an excellent attitude ” in his 30-plus years in the industry.

Worked with client cross functional departments in order to determine desired outcomes, purpose, and needs for their future building. Integrated these results when working with architect to develop concept and design. Worked with architect and general contractor through development, build, and commissioning stages.

Entrusted by client to make the necessary decisions to meet their desired facility outcome. This involved decisions that would affect both schedule and budget.

During my tenure and as part of the leadership team, successfully envisioned, established, grew, and managed The Rock of Roseville to a record growth rate of 100%.

Lead and coached sixteen direct reports and their staff through reorganization of purpose/mission, vision, goals, and measurements in order to establish a roadmap for success. This provided tremendous insight and clarity for these departments unlike prior plans and methodologies.

Introduced process re-engineering concepts and tools in order to establish consistency, efficiency, and increased productivity.

John Vaccaro Enterprises, Project Management & Process Re-Engineering Consultant January 2004 – July 2004

Operated my own business which consulted, trained, and implemented project management and process re-engineering methodologies, tools, and techniques to management and employees of small to medium size businesses.

Worked cross functionally within organizations to optimize efficiencies and profits. This included, but was not limited to, both intra and inter-departmental collaboration to define process flow, process performance measures, data collection, data analysis, error-cause removal, corrective action, and monitoring.

Conceived, created, and implemented project management methodologies into organizations which either were deficient or void of project management expertise.

Provided Project Management services to organizations in need of project oversight.

Professional Highlights of John S. Vaccaro, page two

Siemens Business Services, Project Manager, PMP May 1999 – August 2003

Responsible for the project management of Information Technology projects within the Intel Account.

Achieved Project Management Professional Certification (PMP) from the Project Management Institute in August 2000.

Used Project Management Industry Standards and Practices to successfully bring projects in on schedule and on budget.

Responded to Intel RFP’s and RFI’s for possible projects; defined client measureables, goals, and parameters in order to insure they were met; collaborated with internal Siemens team to design and develop project methods and processes for each project; managed project schedules and budgets; held customer satisfaction review meeting; lead internal lessons learned meetings; and was responsible for implementing lessons learned action items to improve internal systems.

Managed largest IT customer group within the Intel Account. This group accounted for 60% of total revenue generated within the account.

Managed the most successful IT project in terms of under budget achievement of 75% of estimated cost, on time delivery, and within customer quality deliverable rating.

Part of a three member team that designed and developed a web based project management tool that vastly improved project lifecycle management across internal organizations and accelerated collection of a yearly average of $1.2 million of uncollected and late collected invoiced dollars.

Led Project Office organization in internal continuous improvement, process identification, and process re-engineering efforts.

Siemens Business Services, Dedicated Account Manager October 1997 – April 1999

Responsible for growing and developing the IT services business within the Intel Account.

Penetrate business groups within Intel’s California and Northwestern sites in order to identify areas of opportunity and to sell Siemens’ array of TCO integrated services.

Project manage the service offering from sales to implementation.

Griffin Printing, Sales and Customer Service Manager June 1995 - January 1997

Responsible for growing and developing customer base through marketing strategies for California book manufacturing company.

employment.

Led sales force in jobs quoted for the year with 302 estimates.

Led sales force with highest new customer accounts ratio of 57%.

WTI, Director Of Marketing June 1991 - May 1995

Responsible for generating and maintaining strategic marketing and field support programs for telecommunications company.

Successfully implemented marketing strategies that resulted in a record revenue increase of 47% and established company as supplier’s number two selling agent organization.

Created effective marketing and promotional material that contributed to tripling nationwide sales force.

Cut average learning curve of sales people in half by creating and maintaining effective training programs.

Hewlett-Packard Co., Planner May 1988 - February 1991

Responsible for the forecasting, procuring, and production of prototype personal computers for Product Line Release testing.

Successfully managed the disposition of project material to a record gain of $40,000.

Saved Hewlett-Packard $24,600/year while serving as catalyst in the Vectra 486 Set Up Kit cost reduction effort.

Organized a proto production inventory system that contributed to the highest delivery rate ever achieved, 80%.

Successfully managed warranty cost print effort resulting in a yearly savings of $45,500.

Professional Highlights of John S. Vaccaro, page three

Hewlett-Packard Co., TQM/Continuous Improvement Trainer/Consultant September 1984 - May 1988

Responsible for the teaching of Total Quality Control Tools and Techniques to all levels of management.

Trained, consulted, and facilitated customer organizations in process identification, root cause analysis, causal elimination, and process reengineering.

Trained Printed Circuit Board Assembly group in TQM concepts resulting in defect reduction from 11% to 0% as well as a 35% reduction in cycle time.

Developed viable TQM cirriculum for instruction.

Hewlett-Packard Co., Telemarketing Sales Consultant May 1983 - August 1984

Sold computer supplies, software, and calculators via telephone.

Created an automated scheduling system for the Telemarketing Department which achieved a decrease in customer hold time and, therefore, an increase in customer satisfaction.

Performed research, sales consulting, and product information for trade and dealer customers.

EDUCATIONAL SUMMARY

Cal Poly State University, San Luis Obispo, CA - 1983

Bachelor of Science, Business Administration

Graduated with honors while concentrating in Marketing.

COMPUTER EXPERIENCE

Software

Microsoft Excel Microsoft Word

Microsoft Outlook Microsoft PowerPoint

Microsoft Project Microsoft Visio

Hardware

Macbook Personal Computers

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