Sales Management

JAYASHREE RAJESH

OBJECTIVE

Secure a challenging position as a Business/Data Analyst by understanding business objectives and by providing matching solutions through effective utilization of IT resources.

CAREER SUMMARY

Qualified professional with over six (6) years of core experience as a Business/Data Analyst. Good exposure to Insurance and Financial Services industry needs for transaction support and data requirements.

Recognized as a highly motivated team player with excellent communication, presentation and interpersonal skills, adept at multi-tasking and problem solving.

Extensive experience in:

• Requirements gathering, business analysis, business process design, including work/process flow analysis, functional analysis, object oriented analysis and design, business engineering / reengineering, software verification and validation.

• Requirements Analysis / Joint Application Development (JAD) sessions, reviews and walkthroughs with business-users, Subject Matter Experts (SMEs), development and QA teams.

• Writing skills through preparing Business Requirements Document (BRD) and Functional Requirements Document.

• Software Development Life Cycle (SDLC) and Rational Unified Process (RUP) methodologies.

• Reviewing test procedures, defining test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).

• Querying and manipulating data using SQL and Access

TECHNICAL SKILLS / ENVIRONMENTAL EXPOSURE

Methodologies SDLC

Change Management Tools VSS, Fogbugz, eProject

Project Management Microsoft Project

Languages SQL, PL/SQL

Operating Systems Windows, Unix variants

Databases Oracle, Access

Web Technologies HTML, XML

Microsoft Office Products Word, Excel, Power point, Access

WORK EXPERIENCE

RegEd - StoneRiver, NJ (http://www.reged.com)

March 2007 – May 2010

Business Analyst

RegEd provides a comprehensive suite of solutions for Clients in Insurance and Financial Services in the areas of compliance assurance and risk management. RegEd is a leader in securities, insurance training and compliance, serving more than 600 broker/dealers, leading insurance carriers, banks and other financial institutions as an online B2B e-commerce exchange.

RegEd’s Xchange platform provides ways to manage contracting, insurance licensing, securities registration, audit management and annual compliance requirements/filing.

Responsibilities:

• Responsible for product release, change management and data management and full life cycle project management for the Xchange platform including Resident and Non-Resident Producer / Adjuster Licensing and Securities transactions

• Analyze changes to State Licensing forms / Securities forms from NIPR & FINRA and design and implement those changes to the forms. Implement corresponding changes in the Xchange contracting database to ensure currency of the database

• Create Change Controls and test the changes made to the new forms before release

• Use XML for data mapping and data transfer between Xchange and NIPR/FINRA

• Maintain the knowledgebase/database, validate data and business rules using SQL and MS-Access to support the release of the applicable new state form(s)

• Monitor NIPR and DTCC batch cycles / transactions on a daily basis

• Reconcile/ validate NIPR’s PDB with clients’ Licensed Agent database for license mismatches

• Handle system enhancement change requests from clients and testing customer enhancements delivered by IT team to ensure they meet the client requirements

• Resolve client issues pertaining to account set up, enhancements and maintenance, leading to improved client satisfaction metrics

• Responsible for preparing reports, both routine and ad-hoc, as required:

• to identify the volume and types of transactions (successful and failed)

• to evaluate cash flow analysis based on historical/completed transactions

• to identify failed transactions and classifying them based on the type of failure

Environment: Oracle, FogBugz (Release Management tool), Word, Excel, SQL, Access, Toad, Visio, XML, Power Point.

Best Product Agencies Pvt. Ltd., Chennai, India

October 2004 – November 2006

Business/ Data Analyst

Best Product Agencies (BPA) is a distributor for specialty steel products and manufacturing technologies to leading manufacturing companies in India. With its deep relationships, BPA provides its clients access to cost effective sources of input steel from suppliers in China, South Korea, Germany, Austria and the United States. BPA offers a robust information sharing system for its customers, which is used to push latest product information, quantities available for consumption by product types and lead times as well as high-level pricing based on rate contract terms with respective clients. This system was also used to manage the client contracting information of BPA, handle invoicing and to provide overall customer relationship information.

Responsibilities:

• Designed the information sharing system by defining the business requirements

• Engaged with an external partner to develop the system

• Developed User Acceptance Test Plan and test cases

• Responsible for complete ownership of the portal, including regular update of information received from suppliers, population of content and data

Creatus, Inc., CA (http://www.creatus.com)

February 2000 – January 2001

Analyst

Creatus is a provider of contingent staffing services. Partial list of clients serviced include hi-tech companies as Cisco, Microsoft, Oracle, Intel, etc.

Responsibilities:

• Provide analysis and decision support for the core staffing operations of Creatus

• Helped develop a core resource fulfillment system to manage the lifecycle of staffing services including:

• Register job requirements that are sourced from clients

• Trigger automatic emails with job requirements to the fulfillment channels

• Collect and index the responses received against specific job requirements

• Manage submission to track and share feedback from the clients with the channels

• Execute work orders with the channels upon confirmation from the client

• Create and maintain a reports of weekly, monthly, semi-annual and annual performance of key stakeholders in field sales, resourcing, recruiting teams and team members

• Drive analytics and MIS for CxO based on data available within the system (using MS-Access, MS-Excel and SQL)

Whirlpool India Limited (http://www.whirlpoolindia.com)

June 1995 – January 1999

MIS Analyst

Whirlpool is one of the leading manufacturers of white line goods and appliances across the world. The Indian franchise of Whirlpool had a full service manufacturing, distribution and servicing network across the nation.

Was part of the business analysis team that supported enhancement and maintenance of sales and support applications, product update communication to distribution channels, field service deployment analysis and operational profitability analysis.

Responsibilities included interacting with Sales and Field Support leadership, providing technical and MIS support as required by them, answering distribution channels’ queries regarding product shipment issues, analyzing frequencies and trends in consumer field service calls, creating monthly profitability statements for sales and support teams, etc.

EDUCATION

MBA – Human Resource Management, Symbiosis University, India

B.A., University Of Madras, Chennai, India

RESIDENT STATUS – U.S. Citizen

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