Customer Service Sales

CURRICULUM VITAE

Mary Belinda A B

**/**** *,

Ambalathumparambil house,

Veli P O,

Mullavalappu,

Cochin – 682001

Mob: +91-999*******,808-***-****

Email: ***********@**********.***

An Officer with 5 years of experience in Banking-Customer Care within fast-paced environments, ability to handle and resolve customer grievances. Familiar with all aspects of Customer Care activities, Sales, workforce management and mis handling.

CAREER OBJECTIVE

Seeking a position to utilize my skills and abilities in the field of Service organization, that offers professional growth while being resourceful, innovative and flexible.

EDUCATIONAL QUALIFICATION

B.Sc Physics, MG University, Kerala. Mar 2005

Plus 2, St. Sebastians Higher Secondary School, Palluruthy, Cochin, Kerala Mar 2002

Schooling, St Mary’s A.I.G.H.S Fort Cochin, Cochin, Kerala. Mar 2000

SOFTWARE PROFICIENCY

Office Automation : MS Office 97/2000

Operating Systems : Windows 98, NT, XP and 7

ACHIEVEMENTS

Quartely Performance award in 2007 - 2008

Best performer of RCC Cochin award in 2008-2010

WORK EXPERIENCE

HDFC BANK Credit cards division – From 29 July 2006 to Nov 09 2011

Inbound Team Member

Job Description

Responsible for handling credit card customer calls in 24hrs helpline

Attempt to cross sell bank products in every call

Resolving Customers Credit card issues including Online Support

Offer products that meet customers ongoing financial needs &

Care deeply about providing exceptional customer service consequently

Service Assurance Officer

Job Description

Central MIS Management.

Handling a four member team .

Ensure that the team target is met both in service and sales.

Provides training for team members.

Work force management.

Handling customer walk-ins.

PERSONAL SKILLS

Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, facilitator, hard worker.

PERSONAL PROFILE

Name : Mary Belinda A B

Father’s Name : Babu Joseph

Nationality : Indian

Date of Birth : 22-Jan-1985

Hobbies : Reading, Listening to Music

Languages Known : English, Hindi, and Malayalam

Permanent Address : 10/1270 B,

Ambalathumparambil house,

Mullavalappu, Cochin – 682001

Reference

Manju Varkey

Deputy Manager

HDFC Bank Credit Card Division

Cell: 984-***-****

Off: 0484 – 4084332

Declaration

I hereby declare that the above mentioned facts are true to the best of my knowledge and belief.

Place: Ernakulam

Date: Mary Belinda

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