Customer Service High School

Jessica Burns

**** ********** ***** ***, #*** Henderson, NV 89011 Cell: 702-***-**** Email: ***********@*****.***

Objective

I am looking for a position my skills can be utilized for the advancement of the company, while allowing for personal growth.

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Executive & Administrative Support s Complaint Handling Data Entry (40 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook

PROFESSIONAL EXPERIENCE

Ross (Henderson, NV) customer service, 7/09 to Current

Ensure that each customer receives outstanding service by providing an enjoyable environment, which includes greeting and acknowledging every customer, maintaining solid knowledge and all other aspects of customer service.

Communicate effectively, collaborate with others, solve problems creatively and demonstrate high integrity.

Blues Barbeque (Henderson, NV) Hostess, 1/10 to 6/10

Schedule dining reservation, arrange parties, and special services for diners while being aware of server sections and guest to ensure a smooth and enjoyable dining experience for guest

Served as first point of contact for patrons. Efficiently operated telephone and provided prompt, courteous and knowledgeable assistance.

EDUCATION

Basic High School

Diploma, 2009