Customer Service Manager
Resume:
PATRICIA M. RODEN
Flemington, NJ 08822
mzjd4a@r.postjobfree.com
CAREER PROFILE:
Hard working, dedicated professional with achievements in the areas of Adminstration, Customer Service and Project Coordinator. Strengths include strong organizational and computer skills, punctual, self-motivated, detail oriented, team player willing to assume responsibility, work well with others, ability to multi-task in busy office and a strong work ethic.
PROFESSIONAL EXPERIENCE:
Substitute Secretary, Flemington-Raritan School District (2004-Present)Flemington, NJ
Adminstrative Support
• Interact with parents, teachers, adminstrators, staff and children in a pleasant,
attentive manner
• Typed Individualized Education Program for Special Needs Children
• Maintain files, data entry, and answer phones
• Perform general clerical duties
• Mailings of confidential student information
AT&T Bedminster, NJ (1984-1994)
Executive Secretary (1992-1994)
• Performed adminstrative functions for Division Manager of Marketing
• Created graphics for presentations using Power Point
• Coordinated travel arrangements, set-up daily conferences meetings
• Trained temporary staff person
International Communications Services, Morristown, NJ (1990-1992)
• Performed administrative functions for the International Cable Engineering and Construction District
• Prepared various reports for Cable Bid Analysis
• Maintained accurate records for Timesheets and Vacation Schedules
Finance, Morristown, NJ (1988-1990)
• District Secretary for Inter Company Compensation Regional Office (ICRO) to meet specific deadlines, schedules and reports for higher level management
Network Services Access Control Center, White Plains, NY (1984-1988)
• Provided administrative services for 100 Account Executives
• Tracked WATS/800 Service orders of National Accounts, General Business Markets and Major Market Accounts
Network Services Access Control Center, White Plains, NY (1984-1988) Continued
• Coordinated activities between AT&T and it's customers for new installations and processed service requests
• Managed a WATS/800 information database with changes/corrections for customers
• Primary liaision with New York Telephone Company
PRIOR WORK EXPERIENCE
Hunterdon Holiday Parade Coordinator and Fundraising (1994-1998)
Kraeulter Chiropractic Care, Morristown, NJ Office Manager (1995-1996)
SKILLS & STRENGTHS:
Microsoft Word, Excel, Power Point, Time Management Skills, Interpersonal Skills, Organizational Skills, Customer Relations, Effective Communication Skills, flexible, hard-working, reliable, solid work ethic, attention to detail, team player
EDUCATION:
2011 Rider University-Bachelor of Arts in Liberal Studies; Concentration in Social Science and Minor in Psychology, Magna cum laude GPA 3.58
2005-2007 Thomas Edison State College – Associates of Art Degree (Fall 2007)
Dale Carnegie – Completed Eight Week Certificate Program in
Human Relations/Effective Speaking
VOLUNTEER EXPERIENCE:
• Volunteer at Hunterdon Care Nursing Home
• Leader for Girl Scout Daisy/Brownie Troop
Contact this candidate