Customer Service Medical
Resume:
David Cook RHIA, LPN
OBJECTIVE
Health Information Management position, with a goal of advancing my career, while increasing my knowledge and sharing with my team my experience in nursing and HIM.
PROFILE
o Motivated, personable health care professional
o Bachelor Degree from Stephens College in Health Information Administration
o Bachelor Degree from University of Phoenix in Health Care Services
o A successful almost 40 year track record as a Licensed Practical Nurse
o Almost 25 years experience in an acute setting; CCU, ICU, telemetry, and surgical
o A talent for quickly mastering new technology and with experience in electronic medical record implementation
o Diplomatic and tactful with professional and non-professionals at all levels
o Very good at translating the complexity of healthcare specifically and in general
o Accustomed to handling sensitive, confidential records
o Demonstrated a history of healthcare professionalism and experience in many different aspects of health care
o I am flexible and versatile
o Able to maintain a sense of humor under pressure while being posed and competent with demonstrated ability to easily transcend cultural differences
o Thrive in deadline-driven environments
o Have excellent team building, following and leading skills
SKILLS SUMMARY
Project Management Computer Savvy HIM Processes
Front Office Operations Customer Service Report Preparation
Written Correspondence Scheduling General Office Skills
Professional Presentations Organizing & Implementing Marketing & Sales
Knowledge of Insurance Billing Interact with Providers
Knowledge of CPT and ICD-9-CM
Passed RHIA exam on 13 Aug 11
PROFESSIONAL EXPERIENCE
HEALTH INFORMATION MANAGEMENT
Passed RHIA exam on 13 Aug 11
Managed multiple Medical Records Departments in various stages of disorder
First department was about 5 years behind in filing and chart maintenance
Second department was about 15 years behind in everything, had to almost start over
Had to set up new filing system
Put charts in folders and applied labels with name, date of admission, date of discharge and medical record number
Alphabetized all of the charts and placed in file cabinets or banker’s boxes
Caught up on file destruction, set up database and filing system per corporate policy
Set up databases for following Telephone Orders and Physician Order Sheets that were mailed to physicians and when they returned.
Send out reminder letters for forms not returned
Presently setting up database to follow forms from Therapy for completeness
Setting up system for tracking charts and access control
NURSING (LICENSED PRACTICAL NURSE)
Experienced in
Acute Care (ICU, CCU, telemetry and surgical floors)
Home Health (Licensed coordinator – scheduler, payroll clerk)
Physician’s Office (Back office, minor surgery, phlebotomy, and x-ray)
Long Term Care (Medicare – skilled and Palliative Care)
IV Certified
EMPLOYMENT HISTORY
Licensed Practical Nurse/Director of Medical Records – Spring River Christian Village, Joplin, Missouri, 2008 to present
Licensed practical Nurse – Point Lookout Nursing and Rehab, Hollister, Missouri,
2006-2008
Licensed Practical Nurse/Director of Medical Records – HCR Manor Care, Springfield, Missouri, 2004-2008
EDUCATION
STEPHENS COLLEGE – Columbia, Missouri, Bachelors Degree in Health Information Administration, with a GPA of 3.20/4.0 Awarded by Pinnacle National Honorary Society for Adult and other Non-traditional students
UNIVERSITY OF PHOENIX –Phoenix, Arizona, Bachelors Degree in Health Care Services, with a GPA of 3.00/4.00
PROFESSIONAL ORGANIZATIONS
American Health Information Management Association (AHIMA), since 2008
2026 Marigold St, Carthage, Missouri 64836
**************@*****.***
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