data entry & costing customer service

Debra Potter

*** **** ****** **

Hickory, NC **602

Phone: 828-***-****

E-Mail: ************@*********.***

Career Overview:

Administrative Assistant with 12 years of experience in Costing,

Data Entry, Order Entry Areas of expertise include calculating cost

using Microsoft Excel worksheets and Data Entry using the AS400 and

Glovia computer systems. Committed and motivated Administrative

Assistant with exceptional customer-relation and decision-making

skills. Strong work ethic, professional demeanor and great

initiative.

Skill Highlights:

• 12 years of experience

providing Administrative

Assistant support.

• experience in a fast-paced,

deadline-driven environment

• Using Excel spreadsheets in

calculating cost and

overhead.

• Energetic and organized

• Self-starter with

professional manner

• Excellent communication

skills

• Highly organized with

superior attention to detail

• Inventory systems

• Spreadsheet creation, entry

and formulation

Core Accomplishments:

• Administration:

• Performed administration tasks such as filing, developing

spreadsheets, faxing reports, photocopying collateral and

scanning documents for inter-departmental use.

• Handled customers effectively by identifying needs, quickly

gaining trust, approaching complex situations and resolving

problems to maximize efficiency.

• Developed a strong knowledge of hardware and software while

keeping abreast of new applications that increased efficiency

and productivity for management and clients.

• Maintained status reports to provide management with updated

information for client projects.

• Successfully trained staff in all office systems and

databases, policies and procedures while focusing on

minimizing errors and generating superior results.

• Collaborated with Glovia Team in Corporate Office to ensure

smooth work flow and efficient organization operations fr.om

changing over from AS400 to new computer database

• Accountable for all operations of busy office, including

keeping data base up to date and setting up new costing

system.

• Accountable for maintaining all computers in work areas of the

plant to be in workable condition and operational for the flow

of production.

• Accountable for keeping track of computer supplies and phone

system and keeping supplies ordered.

• Maintained cost analyze reports to provide management with

information on items that where not priced correctly and

fixing the cost in data entry.

• Inventory Management:

• Managed inventory on a monthly basis on Microsoft Excel

worksheets for manufacturing company.

• Managed inventory of all computers and accessories Keeping

track of all Equipment ID and Service tags and where it was

located at in office area, supply room or at which station

located at on the plant floor.

• Customer Service:

• Investigated and analyzed client complaints to identify and

resolve issues.

• Answered multiple phone lines, transferred calls to

corresponding departments

• Demonstrated proficiencies in telephone, e-mail, fax and front

-desk reception within high-volume environment.

• Set up improved office organization by compiling daily

production graph reports, organizational charts and company

data reports using advanced Microsoft Excel functions.

• Responsible for training all new employees to ensure continued

quality of customer service.

Professional Experience

Employment History:

June 1996 thru June 2011

Barnhardt Manufacturing Company

2725 Tate Blvd NE

Hickory, North Carolina 28601

Data Entry, Costing, Order Entry

• Developed and implemented new Glovia Software system which

resulted in increased company efficiency and productivity.

• Developed good customer relations through telephone contact

and through order entry errors by following up ASAP and fixing

any errors so there wouldn't cause errors again and by getting

the customer what they needed that same day.

• Consistently praised by management for the quality and

timeliness of reports, attention to detail, exemplary customer

service delivery.

• Created databases and spreadsheets to improve inventory

management and reporting accuracy.

• Excelled within deadline-intensive environment, ensuring

accurate and on-time completion of most projects.

• Assisted in all areas of administrative work including data

entry, costing spreadsheets, receptionist duties, order

entry,research for cost analyze reports and inventory.

• Successfully established effective daily production graphs for

record retention by creating database for daily correspondence

tracking.

• Verified and logged in deadlines for responding to daily

inquiries and outlined the appropriate process and procedures

necessary to fulfill and complete inquiries.

• Oversaw inventory and office supply purchases dealing with

computer accessories, printers, label printers and phone

systems in office and on the production floor.

• Managed daily office maintenance and production floor

maintenance of equipment, maintaining accurate records for all

business equipment supplies and phone system supplies.

• Negotiated pricing with customers and if their was a

discrepancy in the price would consult with Plant Manager

about what to do to lower the price to benefit the company and

satisfy the customer.

Education:

Fred T Foard High School

Newton, North Carolina, 28613

Basic High School Classes

High School Diploma (1982)

Caldwell Community Institute College

Hudson, North Carolina, USA

pre-Nursing

Took classes concentrating on entering Nursing School. (1989)

Catawba Valley Community College

Hickory, North Carolina, USA

Respiratory Therapist

Degree as a Respiratory Therapist (1990-1992)

Contact this candidate