I.Mohamed Amjad

I.MOHAMED AMJAD

Mobile: +** - 984*******

Mobile: +91 - 784-***-****

Phone: +91-44-266*****

Email: ***********@*****.***

OBJECTIVE

On the unending path of success, I wish to contribute and put my efforts for the organization

I work with so that I can attain self growth and contribute towards company success.

ACADEMIC CREDENTIALS

Pursuing

2010 Bachelor of Business Administration (B B A) - From Annamalai university,

Egmore, Chennai. (Correspond)

2010 Masters in Retail Management (M R M) – from National Institute of Retail

Management, Kamanahalli, Bangalore, India.

1995-1998 Diploma in Computer Technology (D.C.T) – from Bharath Polytechnic,

Tambaram, Chennai. Directorate of Technical Education. (3 years course)

2001 Diploma in Computer Applications from Artech Computer Education,

Triplicane, Chennai.

1995 S.S.L.C from Jamalia . Hr . Sec . School, Perambur, Chennai.

TRAINING

• Title : CUSTOMER SERVICE

• Conducted by : GOLD & JEWELLERY GROUP L.L.C., Dubai, U.A.E

IT SKILLS

Operating System : Windows 2000 , XP, VISTA

Packages : MS-Office.

EXPERIENCE SUMMARY

Shri Jewellers pvt ltd, Perambur, Chennai, India.

May 2006 – Present Employer : Floor Manager

. Handling the showroom staff and the customers

. Daily Showroom Opening & Closing

. Old gold purity check

. Daily checking of the Stock summary report

. Give the Order for new stock according to:

. Overall responsible for handling the store independently in all operational aspects of retail store management & making it profitable.

. The requirement in the Store

. Customer order

. Giving the customer goods for repair and follow up for the same till it is received back

. Improving customer relations and ensuring customer satisfaction

. Set targets of each sales staff in the showroom and guiding them in achieving the same.

. Keep track of selling & non-selling items & slow and fast movers.

. Handle customer complaints & issues.

. Generated daily, weekly, monthly reports related to sales & stock position.

. Ensuring implementation of various systems & processes by way of various forms, slips, instructions etc.

. Controls & measures for smooth implementation of process & system,

Focus on process operational consistency to reduce costs & improve efficiency & performance.

. Effective MIS to facilitate planning as required (Daily, weekly, monthly & annually).

. Explain grooming standards to the sales staff.

. Responsible for handling business & administrative functions of the

store activities includes Store security, store maintenance, cash & accounting, cost control & staff welfare.

Damas Jewellery, Dubai Gold Souq, Dubai, U.A.E

March 2002 - September 2005 : Senior Sales Executive

. At the opening day of the shop operate the cash register, like process the money and Travellers Cheque, credit/debit card payment.

. Send the local money and foreign currencies to the head office with the cash details of sales of yesterday.

. Visual merchandising the Earrings, Necklaces, rings, Bangles,3 pcs sets, Diamond Collection, and other jewellery accessories by observe the catalogues and by the photos from navision send by the head office

. Report the Daily sales and weekly sales to the area Sales Manager.

. Maintain/Improve the Quality of sales and customer service.

. Track and monitor all activities in the shop through cctv, day today and send the reports to the head office.

. As a Senior Sales Staff taking care of the shop at the absence of shop manager.

. Set up displays of merchandise in windows and displays case.

. Maintain the shop’s housekeeping service in high class standard.

SubaidaJewellery, N.S.C. Bose Road, Chennai, India.

January 2000 - January 2002 : Showroom Sales Man

. Arranging the display material and the packing material to the shop.

. Maintain the stock the through the system and buy the manual at the time opening

the shop.

. Always keep the display counters and deco bust clean and neat.

. Try to give the exclusive service to the customers. And maintain the records of the customers.

Proline Sportswear, Nungambakkam, Chennai, India.

July 1998 - January 2000 : Sales Assistant

. Give the orders for the new collections for the occasional and festival season.

. Once in a week cleaning and wipe all the counters and racks.

. Always trying to make the customers into Buyers.

HOBBIES

Listening to music, watching Games like Lawn Tennis, soccer, cricket and Hockey and Surf in net

and knowing World’s Affairs.

PERSONAL PROFILE

Name : I.MOHAMED AMJAD

D O B : 06.04.1977

Age : 34

Gender : Male

Nationality : Indian

Marital Status : Married

Father’ Name : A.K.MOHAMED IRFAN

Languages known : English, Tamil, Hindi, & Urdu.

Permanent Address : # 50, Ramaswamy street,

Pulianthope, Chennai-600012,

Tamilnadu, India.

DECLERATION

I hereby declare that the information furnished above is true to the best of

knowledge and belief. I assure you that I will dedicate my full efforts for the best of the organization.

Yours Loyally,

IRFAN MOHAMED AMJAD

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