Manager Human Resources

Christie E. Clemens

*** ******* ******* | Lansdale, PA 19446

215-***-**** | **********@*****.***

Synergy HomeCare, King of Prussia, PA - November 2011-March 2012

Human Resources/Recruiter

• Develop new recruitment sources within the Mainline/Delaware County area to increase staffing

• Conduct interviews and background checks, verify employment references, as well as on board all new hires

• Implement staff incentives and morale initiatives

• Conduct bi-weekly meetings with caregivers to review performance, client feedback, scheduling availability and provide any necessary coaching

• Document and administer all disciplinary action to staff

• Process Unemployment paperwork, including attending UC hearings

• Audit personnel files to ensure compliance with PA Department of Health regulations

• Plan and coordinate all staff meetings

• Manage off-shore personnel

PepsiCo, Lansdale, PA - June 2011-present

Trade Account Coordinator

• Assist Sales Managers with ongoing projects for clients

• Create financial spreadsheets, presentations, and reports for client meetings

• Process monthly expense reports for Sales Managers

• Book travel and hotel accommodations for District Manager

• Develop mutually supportive and collaborative relationships with other TACs

Gallagher Benefit Services, Philadelphia, PA - September 2007-April 2011

Group Account Manager

• Managed a block of 130 clients (fewer than 40 lives) with simultaneous implementations and renewals

• Conducted and gathered research to market all employee benefit lines with numerous insurance carriers

• Reviewed carrier proposals to develop a formal presentation with recommendations on plan design and financial analysis

• Conducted plan evaluation to ensure the competitiveness in each of our markets on behalf of corporate clients

• Prepared executive benefit summaries, benchmarking reports and other financial analysis necessary at plan renewal

• Produced client presentations to present annually to clients as well as employees at open enrollment meetings

• Maintained a positive relationship with each insurance carrier to satisfy clients’ needs and fostered relationships with representatives at each client

• Provided resolution to all client inquiries on a daily basis

• Led the Corporate task force to ensure office compliance by conducting policy reviews, maintaining file structures, and other project based work

• Attended and completed training sessions as required to maintain State life and health license

North Penn School District, Lansdale, PA - August 2001-September 2007

School/Community Engagement Representative

• Budgeted and monitored multiple financial accounts for School/Community Engagement, an enterprise fund

• Developed and managed Community Education Programs and District Summer Camps

• Processed registrations, tracked and recorded expenditures and maintained account balances for programs

• Created course instructor “terms of agreement”, payroll and salary requisitions (approximately $70,000 per term) for Community Education Program, as well as the Aquatics Program

• Interacted, both in person and via the telephone, with community, school board, NPSD staff and media

• Planned and executed team building events for entire district administration building including meetings, lunches, and off site large group experiences, oversaw the District Volunteer Program that occurs at all 18 NPSD schools

Benefits Specialist

• Processed the monthly insurance premiums, COBRA elections, tax sheltered annuities, savings bonds, and flexible spending accounts

• Maintained the benefits payroll for all employees

• Communicated and interacted with the Personnel Department to ensure an accurate exchange of information related to employee benefits

• Conducted weekly Open Enrollment meetings for new employees in the district

• Answered telephone calls concerning benefit questions and provided guidance as necessary

• Performed other duties as requested by the Accountant or Director of Business Administration

Fixed Asset Accountant

• Maintained the fixed asset module of the Pentamation System in order to track assets costing in excess of $500

• Worked with the principal of each school to maintain control of fixed assets located in their building

• Conducted annual inventories of fixed assets located in 18 schools, and two district buildings using AssetTrak2000 software

• Maintained journal records of depreciation for the GASB 34 requirements

• Provided information for administration and outside auditors on fixed assets for annual audit

• Maintained the records for the capital projects fund

Walt Disney World, Lake Buena Vista, FL - June 1997-February 2000

Disney’s Animal Kingdom Guest Service Manager

• Managed and operated a department that generates greater than $15 million in revenue

• Coached a diverse group of Cast Members (employees) to guarantee a productive and efficient work setting

• Coordinated the daily schedule of 100+ cast members working in food & beverage locations throughout the park

• Facilitated and coordinated Cast Member training and ensured cast remained current on all regulatory training

• Worked directly with peers and cast to ensure a positive guest experience

• Supervised and regulated the use of HACCP (safety and sanitation) forms at kiosks and theme park food carts

EDUCATION

University of Delaware, Newark, Delaware

Bachelor of Science in Human Resources, May 1997

Concentration in Hotel, Restaurant & Institutional Management

Dean’s List

SKILLS

Strong interpersonal skills, extremely organized, self motivated, detail oriented

Microsoft Office Suite, Lotus Notes, Benefit Point

PA Life/Health License

HONORS

Walt Disney World Partners in Excellence nomination

Walt Disney World “Ducktorate Degree” in Human Resource Management

Hospitality Sales and Marketing Association International scholarship-excellence in sales/marketing

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