Alejandra Garcia

*** * **** ** *******, TX *****

832-***-****

CUSTOMER SERVICE PROFESSIONAL

Profile- • 2 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support,

• Planning/ implementing proactive procedures and systems to avoid problems in the first place.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

Synopsis of Achievements

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

Employment Kroger 2008 - 2010

Customer Service / Cashier

Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Answering multiple phone lines.

Marshall’s 2010-2011

Cashier/ Sales Floor

• .Handling Money, Returning Merchandise

• Answering multiple phone lines

• Communication with Costumer and Answering their questions.

• Stocking New Merchandise .

Education Edinburg North High SchoolI 2011

Houston Community Collage Central

Present

References Furnished Upon Request

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