Customer Service Sales
Resume:
Alejandra Garcia
*** * **** ** *******, TX *****
CUSTOMER SERVICE PROFESSIONAL
Profile- • 2 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support,
• Planning/ implementing proactive procedures and systems to avoid problems in the first place.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
Synopsis of Achievements
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Kroger 2008 - 2010
Customer Service / Cashier
Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Answering multiple phone lines.
Marshall’s 2010-2011
Cashier/ Sales Floor
• .Handling Money, Returning Merchandise
• Answering multiple phone lines
• Communication with Costumer and Answering their questions.
• Stocking New Merchandise .
Education Edinburg North High SchoolI 2011
Houston Community Collage Central
Present
References Furnished Upon Request
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