Customer Service Manager
Resume:
Rhiannon E. Proctor
Ormond Beach, Fl 32174
Email: mynxzo@r.postjobfree.com
Objective
I am interested in employment that will enable me to contribute to the growth of my local economy as well as fulfill my desire to provide beneficial services to the environment and community.
Qualifications
Excellent customer relation skills. Executive knowledge in Word, Excel and Microsoft Outlook. Energetic and efficient. Fast learner. Detail oriented. Experience in both sales and in an office setting. References available upon request.
Education
2001 High School Diploma with Honors, Gov. Thomas Johnson HS. Frederick, MD
2002- Associates Degree, Frederick Community College. Frederick, MD.
Employment
December 2008-Sept 2011 Community Radiology and Associates, Frederick, MD
Patient Service Coordinator/ Insurance Verification Specialist.
- Assisted patients with scheduling and understanding of various Radiological procedures through an inbound call center ranging from 16 locations.
- Coordinated specific procedures with a network of over 15 Radiologists.
- Responsible for the evaluation of patients previous health history to ensure proper care and precautions be taken with every procedure as well as providing preparation instructions for all procedures.
- Worked with insurance companies and Dr.’s offices to ensure coverage of suggested exams. Provided pre-notes, CPT/ICD diagnosis codes, etc. to ensure pre-authorization for patient exams.
- Greeted patients with a warm, caring attitude ensuring each patient was feeling comfortable and had a great understanding of all upcoming procedures. Provided all check in materials.
- Assisted Dr. offices with any results or STAT procedures.
- Received and certified in all HIPPA training
January 2005-December 2008 Budget Truck Rental Corporate Offices, Ashburn, Virginia
Inventory Manager/Senior Customer Service Specialist
- Responsible for the fulfillment of equipment reserved by interested parties as well as the well being of all said equipment.
- Managed as well as Dispatched for over 200 dealer sites in the Detroit/Michigan/OH areas.
- Scheduled all moving and maintenance of equipment where and when needed by obtaining, managing, and maintaining business relationships with 3rd party body shops, hikers, dealers, as well as district managers within the company.
- Served with respect and dignity all irate customers a step above customer service when de-escalation was not able to be attained.
- Assisted with monthly strategic positioning of equipment on company scale using factual data for previous yearly usage.
June 2000-January 2005 Anew Mortgage LLC., Frederick, MD
Senior Loan Processor/Office Manager/Executive Assistant
- Responsible for processing potential loans, training others on how to process loans and ensuring all employees were operating in accordance to all proper laws and procedures.
- Was expected to obtain, manage, and maintain networking through fellow title companies, appraisers, bank personnel, and loan officers to create a seamless experience for our clients.
- Sat in on closings and served as Notary Public 1999-2008.
- Responsible for maintaining regular office operations and was given keys to office in order to oversee all issues in regards to the running of office, responsible for all equipment orders, payroll, and maintenance of facility.
- Served as executive assistant to lead broker on premises as well as for lead partner attorney on premises.
- Provided superb customer service to each client to ensure their understanding of all loan documentation including but not limited to breaking down HUD, title, and escrow information.
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